Service Desk Technician

Job Description

Insight Global is seeking a Service Desk Technician in the Kansas City, MO area. This individual will be the first line of support for end users, handling a wide variety of technical issues. Responsibilities include answering support calls and tickets from internal users, troubleshooting hardware, software, and job site-related tech issues, supporting a diverse set of engineering tools and applications, and providing hands-on, adaptable support in a dynamic environment. The client is looking to hire this individual as soon as possible.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy :

Skills and Requirements

2-3+ years of service desk experience, preferably in an engineering environment

Strong hands-on troubleshooting skills across a wide range of software

Adaptable and dependable with a service-first mindset

Extremely flexible and able to multitask in a fast-paced environment

High integrity and transparency in communication - Experience supporting engineering job site-related technologies (e.g., surveyor tools, outlets, etc.)