Service Coordinator (SC) Lead Appliance Repair Industry

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Paid time off
• Training & development
• Vision insurance

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary


We are seeking an energetic and detail-oriented Service Coordinator (SC) Lead to join our dynamic team in the appliance repair industry. This pivotal role combines exceptional customer service skills with technical knowledge to lead a team dedicated to delivering outstanding support to our clients. As an SC, you will be the first point of contact for customers, guiding them through service processes, coordinating repairs, and ensuring a seamless experience from start to finish. Your leadership will inspire a motivated team committed to excellence, efficiency, and customer satisfaction. This is an exciting opportunity for someone passionate about appliance repair, mechanical systems, and delivering top-tier service in a fast-paced environment.

Responsibilities

• Lead and mentor the customer service team to provide proactive, friendly, and efficient support to clients throughout their appliance repair journey
• Act as the primary point of contact for escalated customer inquiries, resolving issues promptly and professionally
• Coordinate with field technicians and delivery drivers to schedule appointments, track repairs, and ensure timely service delivery
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Collaborate with technical teams to relay customer feedback and improve service workflows

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

This is a remote position.