Desktop Refresh Technician

Description

Overview: This position is a technical role responsible for replacing outdated hardware with new hardware, primarily desktops and laptops. At times, the role may also include replacing printers, scanners, or other peripherals.

Responsibilities:

•Communicating directly with customers to coordinate a time to refresh/replace their devices.

• Transferring data and associated software from the existing device to the new device.

• Working with the regional coordinator to schedule refresh replacements at clinics and hospital units.

• Meeting Fleet Operations truck driver at sites to take ownership of recently delivered equipment.

• Validating that the equipment received matches the manifest.

• Unloading and organizing delivered equipment in predetermined storage areas.

• Collecting, organizing, and packaging replaced devices and creating a manifest for equipment pick up.

• Providing excellent customer service by communicating effectively and following up when needed.

• Driving to multiple locations, typically within one region, but occasionally across the enterprise.

• Other duties assigned when there is a gap in time:

o Hardware installation for MAC (move, add, change) Projects

o Daily incidents

o Daily request hardware installation

o Tracking and collecting underutilized devices

Daily/weekly task list that will provide details for which machines/users are being refreshed. Techs will need to make contact with the user to schedule the refresh -need to be assertive to follow up and drive the process with the user in a customer friendly manner and see things through. Can lean on the site coordinator if needed. Success will include looking at the location and maximizing your time to refresh multiple users. Need someone with initiative to understand how to create efficiencies in the process vs. one at a time across locations. Everything is documented but they have to follow it to a tee. for example, there is a halt during the installing and rather than realize they need someone else to get involved, they may just forge on and it will result in issues for the user. Techs that have not been successful do not communicate to the user and leave it up to them to call the service desk - this is an example of poor customer service.

Skills

hardware deployment, deployment, technical support, customer service oriented

Top Skills Details

hardware deployment

Additional Skills & Qualifications

+references that speak to:

• General technical aptitude

• Self-starter

• Dependable

• Organized

• Great communicator

• Honest/Integrity

• Problem solver

Mileage and Parking are reimbursed

1 tech for Commons (Minneapolis near Abbot Northwestern) - may help at Abbott as needed, Golden Valley, Courage Kenny

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Minneapolis, MN.

Pay and Benefits

The pay range for this position is $ - $

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Minneapolis,MN.

Application Deadline

This position is anticipated to close on Mar 27, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.