Customer Support Agent

A company is looking for a Customer Support Agent.

Key Responsibilities

Respond to customer inquiries via phone, email, and online tickets

Assist with basic troubleshooting for technical issues and guide customers through product navigation

Document all customer interactions accurately in the CRM system and collaborate with team members

Required Qualifications

High School Diploma or GED; some college coursework in IT or related field is a plus

0-1 years of experience in customer service, call center, or technical support

Basic computer skills including Microsoft Office and common web browsers

Organized, reliable, and able to work in a fast-paced environment

Associate degree or higher in Computer Science or related field is preferred