HVAC Operation Manager

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Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

Job Summary

The Operations Manager should be responsible for ensuring that customer needs are met while implementing the policies and procedures of One Hour Heating & Air Conditioning. The OM will manage, guide and set profit margin and service expectations for all managers, supervisors and field staff while ensuring the safe and efficient delivery of HVAC services and products. This is our suggested Operations Manager job description.

Job Duties

• Develops and implements best operational practices while continually focusing on continuous improvement and process enhancements to achieve budgeted gross margins.
• Oversees branch spend to include labor, vendor agreements, inventory, and fleet.
• Responsible for facilities management, inspections, maintenance, and repair to ensure protection of company assets.
• Oversees safety compliance to include employee training, safety tracking, employee compliance assessments, and incident investigations are completed properly, and corrective actions are implemented when necessary.
• Ensures all personnel adhere to OSHA safety standards and team members are always safety conscious.
• Establishes, maintains, and monitors internal controls, policies, and procedures for operational areas.
• Monitors daily maintenance of expenses and service levels; review and approve invoices and other expenses.
• Maintains operational statistics to include call track, daily sales, technician tracking, vehicle maintenance, etc.
• Negotiates programs, pricing, and terms through meetings with vendors who provide key material and services.
• Maintains compliance of licensing, permitting, and code requirements.
• Manages and develops service staff to include recruiting, hiring, termination, discipline, scheduling, setting work priorities, conducting staff meetings, evaluating performance and directing work assignments maximize production.
• Evaluates workloads and personnel schedules to maximize efficiency in achieving profit and customer satisfaction objectives.
• Maintains training of field personnel on systems, tools, and procedures utilizing in-house training, ride-alongs, Success Academy, webinars, and online training programs.
• Provides coaching, feedback, and ongoing technical and communication training to all subordinates to increase performance.
• Reviews service paperwork and ensures all field personnel adhere to procedural standards of reporting and documentation.
• Performs management support functions to include job bidding, job design and layout, project management, overseeing materials acquisition and inventory control, and assisting with collections of unpaid accounts receivables.
• Assists the dispatching operation in ensuring appropriate technician selection for the type of service.
• Ensures accurate documentation of dispatch, arrival, and completion times.
• Participates in all company sponsored training classes.
• Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.

Required Knowledge, Skills and Abilities

Educational / Certification

Benefits / Perks

Compensation : $60,000.00 - $90,000.00 per year

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.

Pay We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.

Flexibility We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

Career Path We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!