Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Quincy, MA, US
Associate Team Leader

Associate Team Leader

H&R Block • Quincy, MA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It would be even better if you also had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What you'll bring to the team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why work for us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $11.00 - $29.00 / Hr.

    Sponsored Job #20349

    [job_alerts.create_a_job]

    Associate Team Leader • Quincy, MA, US

    [internal_linking.related_jobs]
    Associate Team Leader

    Associate Team Leader

    H&R Block • North Weymouth, MA, US
    [job_card.full_time] +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    OT Team Resource

    OT Team Resource

    Beth Israel Lahey Health • Beverly, MA, United States
    [job_card.full_time]
    When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.The occupational therapist plans, organizes, collaborates and directs home care servi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Therapy - PT

    Therapy - PT

    Mary Immaculate Health Care Services • Lawrence, MA, United States
    [job_card.full_time]
    Are you ready to take your Travel career to the next level? See places you have not seen before? Ventura's MedStaff tenured Recruiters are here to help you find your ideal contract; with over 50 ye...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Therapy - PT

    Therapy - PT

    Cypress Health Partners Facilities - Salem, MA • Salem, MA, United States
    [job_card.full_time]
    Cypress Health Partners Facilities - Salem, MA.Pay ranges are calculated using gross pay and do not account for potential PTO requests or facility closures. Traveler Benefits : Weekly Stipends; $750 ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Associate Team Leader

    Associate Team Leader

    Boston Staffing • South Boston, MA, US
    [job_card.full_time] +1
    Our company at H&R Block believes in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We stri...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Community Associate, 625 Mass Ave

    Community Associate, 625 Mass Ave

    WeWork • Cambridge, MA, United States
    [job_card.full_time]
    At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement-...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Shift Leader

    Shift Leader

    Insomnia Cookies • Boston, MA, United States
    [job_card.part_time]
    Commonwealth Ave, Boston MA 02215.You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should no...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Lead II -1st Shift

    Lead II -1st Shift

    GXO Logistics • Lynnfield, Massachusetts, us
    [job_card.full_time]
    At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Team Leader

    Team Leader

    Imperiall, Inc. • North Andover, MA, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Days : Mon - Fri (possibly Saturday).Hours per Week : at least 40h (overtime opportunity).Time : 2nd Shift 3 : 30pm - 12 : am. We exist to cultivate a community that inspires individuals to live fulf...[show_more]
    [last_updated.last_updated_30]
    Therapy - PT

    Therapy - PT

    Caretenders • North Andover, MA, United States
    [job_card.full_time]
    Pay ranges are calculated using gross pay and do not account for potential PTO requests or facility closures.Traveler Benefits : Weekly Stipends. $750 Referral Bonus; Medical, Dental, Vision; HSA & ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    PT Center Store Associate

    PT Center Store Associate

    Hannaford Supermarkets • Middleboro, MA, United States
    [job_card.full_time]
    USA-MA-Middleboro-8 Merchants Way.Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market.Han...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    P / T Retail Store Associate - Assembly Row, 6237, Somerville, MA

    P / T Retail Store Associate - Assembly Row, 6237, Somerville, MA

    Adidas • Somerville, MA, United States
    [job_card.part_time]
    We believe sport has the power to change lives.To bring this mission to life we foster a culture centered on creativity, confidence, and collaboration, and while we will never rest on our laurels, ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Therapy - PT

    Therapy - PT

    Reliant - Champion Rehabilitation and Nursing Center • Brockton, MA, United States
    [job_card.full_time]
    Reliant - Champion Rehabilitation and Nursing Center.Are you ready to take your Travel career to the next level? See places you have not seen before? Ventura's MedStaff tenured Recruiters are here ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Therapy - PT

    Therapy - PT

    Reliant -Brighton House Rehab & Nursing Center • Brighton, MA, United States
    [job_card.full_time]
    Reliant -Brighton House Rehab & Nursing Center.Are you ready to take your Travel career to the next level? See places you have not seen before? Ventura's MedStaff tenured Recruiters are here to hel...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Leadership Development Program Associate

    Leadership Development Program Associate

    Pursuit Aerospace • Newburyport, MA, United States
    [job_card.full_time] +1
    Founded on a commitment to relentless, continuous operational improvement and extraordinary customer service, we at Pursuit Aerospace pride ourselves on competitive cost structures, exceptional on-...[show_more]
    [last_updated.last_updated_30] • [promoted]
    System Support Associate

    System Support Associate

    Kelmar • Wakefield, MA, United States
    [job_card.full_time]
    The System Support Associate is a client-facing position whose primary responsibility is to support clients using Kelmar's KAPS unclaimed property management system. The System Support Associate wil...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Therapy - PT

    Therapy - PT

    Cypress Health Partners Facilities - Swampscott, MA • Swampscott, MA, United States
    [job_card.full_time]
    Cypress Health Partners Facilities - Swampscott, MA.Are you ready to take your Travel career to the next level? See places you have not seen before? Ventura's MedStaff tenured Recruiters are here t...[show_more]
    [last_updated.last_updated_less] • [promoted] • [new]
    Therapy - PT

    Therapy - PT

    Cypress Health Partners-East Bridgewater,MA • East Bridgewater, MA, United States
    [job_card.full_time]
    Cypress Health Partners-East Bridgewater,MA.Are you ready to take your Travel career to the next level? See places you have not seen before? Ventura's MedStaff tenured Recruiters are here to help y...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]