Valet Parking Supervisor - Jacksonville, FL

Guest Service Coordinator

Department : Valet Parking Operations

Reports directly to : Account Manager

Schedule : Full Time / Part-Time

Status : Non-Exempt

Compensation : $7.25 - $18.81 per hour PLUS daily cash tips

(Rates can vary by market / Tips are based on service performance and customer interactions)

Position Summary

The Guest Service Coordinator supports valet operations by ensuring efficient vehicle flow, delivering exceptional guest service, and assisting with staff management, while promoting a positive team environment and maintaining high service standards.

Primary Objective

To support the valet operation by ensuring a seamless guest experience through effective coordination of vehicle flow, clear communication with guests and team members, and upholding PMC's service standards, while assisting with daily operations to promote efficiency, safety, and guest satisfaction.

Duties and Responsibilities

Operational Support : Assist the Guest Service Manager in overseeing daily valet operations and staff performance to ensure smooth, efficient service.

Guest Service and Issue Resolution : Address guest questions, concerns, service issues, and claims with professionalism, ensuring prompt and effective resolution while anticipating guest needs.

Team Appearance and Compliance : Verify associates are in full uniform and maintain proper grooming standards before clocking in, while monitoring attendance and adherence to break and shift times.

Communication and Leadership : Lead daily pre-shift meetings to communicate important updates, maintain open communication with the Account / City Manager and encourage teamwork and a positive work environment.

Equipment and Supplies : Manage the setup and breakdown of valet equipment and staging areas, ensuring necessary supplies are stocked and ready for operations.

Tip and Payroll Oversight : Oversee tip handling, including shift cuts and reporting, and support managers with reviewing payroll, punches, tips, and vehicle counts for accurate and timely submissions.

Safety and Risk Management : Supervise valet operations to ensure safe key handling and vehicle management. Submit incident reports promptly and maintain a safe environment for both guests and associates.

Team Support : Foster a team-oriented culture focused on delivering exceptional guest service while promoting accountability, safety, and operational excellence.

Schedule : Work 40+ hours on-site at assigned accounts.

Additional Responsibilities : Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time.

Qualifications

Knowledge, Skills, and Abilities :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Competency / Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Education / Experience : High school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service / hospitality experience is preferred; management or leadership related training / certifications / business is preferred.

Certificates and Licenses : A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Hospitality, Customer Service and Communication : Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.

Organizational Support and Adaptability : Follow company policies and procedures. Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism.

Dependability and Safety : Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion. They adhere to safety procedures, take appropriate action when needed, and report unsafe conditions, while properly using and maintaining equipment to ensure workplace efficiency and safety.

Managing People : Engage staff in decision-making and improvement efforts while providing regular feedback, fostering skill development, and encouraging growth. Promote a culture of quality by applying feedback and continuously enhancing processes, services, and leadership capabilities to support overall team success.

Work Environment : The work environment involves collaboration with teams, vendors, and clients both on-site and in corporate settings. Duties may include frequent computer use, phone communication, and occasional outdoor activities in or around parking facilities.

Physical Demands : Requirements may include extended periods of standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilitiesclose, distance, peripheral, depth perception, and focus adjustmentsmay be required to ensure on-site awareness and safety.

Cell Phone Use : Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.