Technical Support SpecialistTBG | The Bachrach Group • Charlotte, NC, United States

Technical Support Specialist

TBG | The Bachrach Group • Charlotte, NC, United States

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[job_card.temporary]

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IT Support Engineer – Windows 11 / M365 (Contract)

Location : Onsite – Charlotte, NC

Duration : 3-Month Contract

We are seeking a hands-on IT Support Engineer to join a fast-paced enterprise environment in Charlotte, NC. This role will play a key part in supporting a Windows Hello deployment project while delivering high-touch end-user support for a high-profile user base.

Key Responsibilities

Project & Technical Support

Support the deployment and implementation of Windows Hello across the enterprise
Provide hands-on support for Windows 11 environments
Troubleshoot and support Microsoft 365 (M365) services and applications
Perform Active Directory (AD) and Azure Active Directory (Azure AD) administration
Support device management using Intune
Provide support for System Center Configuration Manager (SCCM)
Assist with iOS device management and support

End-User Support & Customer Service

Deliver exceptional customer service while minimizing business disruption

Troubleshoot and resolve escalated technical issues

Escalate unresolved problems to appropriate teams when necessary

Identify recurring issues and recommend service improvements

Collaboration & Documentation

Partner with infrastructure, security, and business teams to provide seamless support

Participate in team meetings and knowledge-sharing sessions

Contribute to documentation, training materials, and process improvements

Required Skills & Experience

Technical Skills

Hands-on experience supporting Windows 11

Strong experience with Microsoft 365

Working knowledge of Active Directory and Azure AD

Experience supporting SCCM

Experience with Intune / MDM

Knowledge of iOS device management

Familiarity with ITIL processes and best practices

Professional Skills

Proven experience supporting users in fast-paced, high-visibility environments

Excellent communication and interpersonal skills

Strong analytical and problem-solving abilities with a focus on root cause analysis

USC and GC W2 employees only. No 3rd parties

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