Technical Support SpecialistTBG | The Bachrach Group • Charlotte, NC, United States
Technical Support Specialist
TBG | The Bachrach Group • Charlotte, NC, United States
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.temporary]
[job_card.job_description]Deliver exceptional customer service while minimizing business disruption Troubleshoot and resolve escalated technical issues Escalate unresolved problems to appropriate teams when necessary Identify recurring issues and recommend service improvements Partner with infrastructure, security, and business teams to provide seamless support Participate in team meetings and knowledge-sharing sessions Contribute to documentation, training materials, and process improvements Hands-on experience supporting Windows 11 Strong experience with Microsoft 365 Working knowledge of Active Directory and Azure AD Experience supporting SCCM Experience with Intune / MDM Knowledge of iOS device management Familiarity with ITIL processes and best practices Proven experience supporting users in fast-paced, high-visibility environments Excellent communication and interpersonal skills Strong analytical and problem-solving abilities with a focus on root cause analysis
IT Support Engineer – Windows 11 / M365 (Contract)
Location : Onsite – Charlotte, NC
Duration : 3-Month Contract
We are seeking a hands-on IT Support Engineer to join a fast-paced enterprise environment in Charlotte, NC. This role will play a key part in supporting a Windows Hello deployment project while delivering high-touch end-user support for a high-profile user base.
Key Responsibilities
Project & Technical Support
- Support the deployment and implementation of Windows Hello across the enterprise
- Provide hands-on support for Windows 11 environments
- Troubleshoot and support Microsoft 365 (M365) services and applications
- Perform Active Directory (AD) and Azure Active Directory (Azure AD) administration
- Support device management using Intune
- Provide support for System Center Configuration Manager (SCCM)
- Assist with iOS device management and support
End-User Support & Customer Service
Collaboration & Documentation
Required Skills & Experience
Technical Skills
Professional Skills
USC and GC W2 employees only. No 3rd parties
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