Scheduler - Patient Care Coordinator

Job Description

Job Description

Job Title : Patient Care Sales Coordinator

Responsible To : Business Office Manager

Responsible For : Managing and Scheduling Consults / Surgeries

Overtime Status : 40 hour work week – no overtime expected

Job Summary :

Join a leading aesthetic practice in Tacoma and work directly with a Harvard-trained, board-certified plastic surgeon. This role is responsible for handling / vetting all cosmetic plastic surgery inquiries, building relationships with patients to earn their trust, and scheduling viable leads for in person consults to ensure a strong booking rate.

Primary Tasks and Responsibilities :

• Strong emphasis on sales. Anticipate between 200 and 400+ patient contacts each week.
• Use phone calls, emails and texts to regularly communicate with patients
• Manage incoming phone inquiries – elevate confidence in provider and practice emphasizing why Aesthetic Surgery Centre checks all of the boxes
• Manage incoming online leads – track based on level of interest / readiness to proceed with procedure
• Inquire and understand patient’s needs, goals, and time frame expectations. Gain insight into financial readiness for a cosmetic procedure. Move viable candidates into consult slots and those who may not be ready to schedule into a tickler file for future follow up.
• Schedule surgical consults.
• Day of consult, greets patients in person and prepares them for physician examination. Debrief the physician prior to introductions.
• Prepare and present quotes for all cosmetic procedures.
• Regularly follow up with patients who presented inquiries but were not ready to schedule.
• Maintains patient confidentiality.
• Perform other related duties as directed or required.

Education requirements :

College Degree

Experience Requirements :

2+ years sales experience

Previous sales experience with proven results

Performance Requirements :

The job holder must demonstrate current competencies applicable to the job position.

Skills :

Abilities :