Level 2 Web Support EngineerIntelliswift Software Inc • WI - Madison
Level 2 Web Support Engineer
Intelliswift Software Inc • WI - Madison
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.temporary]
[job_card.job_description]This role will provide technical assistance to L2 support staff who currently handle support tickets from customers and agents but do not have the technical background to troubleshoot and identify recurring patterns. This role may be required to communicate directly with Agents and customers with resolution or status updates. Level 2 Web Support Engineer is primarily responsible for applying principles of web development and software engineering to analyze, troubleshoot and remediate issues within customer facing software systems. This role needs a good understanding of web technologies – both front end (HTML, CSS, Javascript, Node stack) and backend (APIs, API management tools, API clients, authentication and authorization, WAF, OWASP protections, etc.) Some understanding of underlying cloud deployment technologies and infrastructure will be helpful. Prior experience as a web developer. Experience with observability platforms like Dynatrace, Datadog etc. is a plus. Ability to query and analyze complex data problems will be helpful. Ability to multi-task and manage multiple issues simultaneously is required.
Customer Job
Level 2 Web Support Engineer
Job ID : 25-11568
Job Title : L2 Web Support Engineer
Location : Remote 100%
Duration : 8 months
Contract Type : W2 only
Pay Rate : $45
- $50 / Hour
Role Mandate :
Responsibilities
Key Requirements :
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Web Engineer • WI - Madison
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