Admissions Coordinator - Addiction/Mental Health Treatment

• Answer phone calls and respond to internet inquiries from potential patients or families of patients seeking treatment for substance use disorders.
• Maintain an empathetic and compassionate state of mind while utilizing a talk track to keep conversations moving forward in a positive direction and ensuring all vital talking points are touched upon.
• Help callers move from a contemplative mindset to making a decision about whether or not to seek admissions to residential treatment.
• Collect relevant patient health and insurance information to ensure patient is an appropriate fit for our treatment services and create files in Electronic Health Record system.
• Always ensure patient confidentiality.
• Explain insurance coverage, out-of-pocket treatment costs and schedule patient admissions for the treatment facility.

• Minimum 2 years of experience in a behavioral healthcare admissions call center setting.
• Understanding of addiction, recovery, mental health disorders and issues impacting behavioral healthcare industry.

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