Self-Pay Resolution Manager

A company is looking for a Manager - Self-Pay Resolution (Remote).

Key Responsibilities

Manage the integration and performance of hospital and professional customer service departments

Oversee staff schedules, performance, and training for Customer Resolution Specialists and Financial Assistance Specialists

Design and implement performance improvement processes to enhance operational efficiency and patient satisfaction

Required Qualifications

Bachelor's Degree in a related business discipline from an accredited college or university

Five (5) years of related customer service management experience, including one (1) year of supervisory experience

Business / Health Administration background and experience

Familiarity with hospital policies, practices, HIPAA regulations, and patient registration processes

Demonstrated project management skills and proficiency in Microsoft Office applications