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Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team MemberHera Gutierrez - State Farm Agent • Union City, CA, US
Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Hera Gutierrez - State Farm Agent • Union City, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
Benefits:
  • Licensing paid by agency
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
Our agency opened in 2003 and currently has a team of 3. I come from a high-tech background and made a career change that led me to agency ownership, a decision that’s allowed me to build something meaningful and people-focused. I hold an MBA, CHFC, and WNCP, and I’m passionate about both professional growth and serving the community.

We stay active locally by participating in events like Easter egg hunts and church festivals, and we love celebrating together as a team. We offer perks such as Casual Fridays, birthday celebrations, Christmas events, a 401(k), and paid licensing.

Our culture is built on growth, communication, and collaboration. I’m looking for loyal, coachable individuals who want to continuously improve and reach their full potential. If you’re someone who thrives in a supportive, people-centered environment, this could be the perfect place for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Hera Gutierrez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.

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Customer Service Representative - State Farm Agent Team Member • Union City, CA, US

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