lead developer, ServiceNow

Job Description

Now Brewing – lead developer, ServiceNow! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This position contributes to Starbucks success by delivering and supporting technology solutions for our ServiceNow platform, with a focus on Customer Service Management (CSM), Now Assist (AI capabilities), UI Builder (UIB), and REST integrations. As a Lead Developer, you will collaboratively lead, design, develop, and deploy ServiceNow solutions that enable strategic initiatives and operational improvements. This role requires deep technical expertise in ServiceNow, strong leadership, and the ability to mentor developers while driving platform innovation.

As a lead developer, you will…

• Lead the design and development of ServiceNow applications and integrations, including CSM workflows, AI-driven experiences with Now Assist, and custom UI experiences using UIB.
• Architect and implement REST API integrations to connect ServiceNow with enterprise systems.
• Drive backlog refinement, solution design, and technical implementation for complex ServiceNow projects.
• Ensure solutions are secure, scalable, durable, and accessible, leveraging best practices and coding standards.
• Champion platform stewardship, influencing roadmap decisions, managing technical debt, and introducing innovative capabilities.
• Mentor and coach developers, fostering a culture of technical excellence and continuous learning.

\n

We’d love to hear from people with :

Preferred Qualifications

Technical Proficiency

Domain Proficiency

Interpersonal Skills

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge / skills, experience, geographical location, and internal equity.  At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at  applicantaccommodation@starbucks.com or 1(888) 611-2258. [CM1]