Associate Project Manager - Knowledge Content Manager (Remote)

Description & Requirements

The Associate Project Manager - Knowledge Content Management will serve as a Subject Matter Expert on the knowledge / content management services to deliver, operate and maintain knowledge management capabilities for the contact center.

This role is for an upcoming Federal contract (pending award).

This position will develop and manage knowledge content used by agents.

This role will make recommendations for processes and integration of tools that can improve automation, collaboration, or knowledge processes.

This position will assist in determining which scripts (knowledge articles) need revisions and / or removal and ensure all resources provided to agents contain the correct information.

This role also works with the client's content team to incorporate information that may currently not be housed in the database.

This position requires a strong understanding of immigration law, which includes knowledge of the laws, policies, and practices that govern who can enter, stay, or become a citizen in the United States.

Essential Duties and Responsibilities :

• Support project management initiatives .
• Schedule, plan, and coordinate project management activities.
• Maintain project tracking tools and project documentation.
• Communicate with project stakeholders.

Job Specific Duties :

Minimum Requirements

Job Specific Minimum Requirements :

Preferred :

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus's total compensation package.

Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.

An applicant's salary history will not be used in determining compensation.

Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.

If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

66,800.00

Maximum Salary

106,800.00