Complex Claims Specialist (Cyber, Technology, Media, & Crime)

Complex Claims Specialist

Put your claims skills to the test and join one of the top Professional Liability Insurers in the Industry as a Complex Claims Specialist!

The US Claims team at Hiscox is a growing group of professionals with experience across private practice and in-house roles, working together to provide the ultimate product we offer to the market. Complex Claims Specialists are empowered to manage their claims with high levels of authority to provide fair and fast resolution of claims for our insured and broker partners.

The primary role of a Complex Claims Specialist is to analyze liability claim submissions for potential coverage, set adequate case reserves, promptly and professionally respond to inquiries from our customers and their brokers, and to proactively drive early resolution of claims arising from our commercial lines of insurance. This particular role is open to Atlanta and will be focused on servicing claims and potential claims arising from our Architects and Engineers professional liability lines of business. This is a fantastic opportunity to join Hiscox USA, a growing business where you will be able to make a real impact. Together, we aim to be the best people producing the best insurance solutions and delivering the best service possible.

Key Responsibilities: To perform all core aspects of in-house claims management, including but not limited to:

• Reviewing and analyzing claim documentation and legal filings
• Drafting coverage analyses for both first and third party claims
• Strategizing and maximizing early resolution opportunities
• Monitoring litigation and managing local defense and breach counsel
• Attending mediations and/or settlement conferences, either in person or by phone as appropriate
• Smartly managing and tracking third-party vendor and service provider spend
• Continually assessing exposures and adequacy of claim reserves, and escalating high exposure and/or volatile claims to line manager
• Liaising directly on daily basis with insureds and brokers
• Maintaining timely and accurate file documentation/information in our claims management system

Our must-haves:

• 5+ years of claims handling experience; A JD from an ABA accredited law school may be considered as a supplement to claims handling experience
• Proven ability to positively affect complex claims outcomes through investigation, negotiation and effectively leading litigation
• Advanced knowledge of coverage within the team's specialty or focus
• Advanced knowledge of litigation process and negotiation skills
• Excellent verbal and written communication skills
• Advanced analytical skills
• B.A./B.S degree from an accredited College or University, JD degree from an ABA accredited law school is preferred

Additional Factors Considered:

• Ability to act as a subject matter expert within team
• Demonstrated ability to work independently with minimal oversight
• Experience attending and leading mediations, arbitrations and trials
• Demonstrated ability to advance product innovation or develop a greater understanding of other aspects of the business through training or other relevant projects
• Well-organized and responsive
• Demonstrates courage in addressing and solving difficult or complex matters with insureds, attorneys and brokers
• Demonstrated steps taken toward additional certifications by an approved authority such as a CPCU, ARMS or AINS designation
• Commitment to professional development and learning demonstrated by at least 5 hours of continuing education related to insurance topics through Success Factory, Hiscox in-person or video conference training sessions, or other in-person seminars or webinars.

Please note that this position is hybrid and requires working a minimum of two (2) days in office. Position can be based in the following locations:

• Manhattan, NY
• West Hartford, CT
• Chicago, IL
• Atlanta, GA

Salary range: $115k-$150k

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

What Hiscox USA Offers:

• Competitive salary and bonus (based on personal & company performance)
• Comprehensive health insurance, Vision, Dental and FSA (medical, limited purpose, and dependent care)
• Company paid group term life, short-term disability and long-term disability coverage
• 401(k) with competitive company matching
• 24 Paid time off days with 2 Hiscox Days
• 10 Paid Holidays plus 1 paid floating holiday
• Ability to purchase 5 additional PTO days
• Paid parental leave
• 4 week paid sabbatical after every 5 years of service
• Financial Adoption Assistance and Medical Travel Reimbursement Programs
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
• Company paid subscription to Headspace to support employees' mental health and wellbeing
• Recipient of 2024 Cigna's Well-Being Award for having a best-in-class health and wellness program
• Dynamic, creative and values-driven culture
• Modern and open office spaces, complimentary drinks
• Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation

About Hiscox:

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.