Community Connections Specialist

Description:

At Thrive Services, you will build healthy relationships, gain valuable experience, and help our customers gain independence. As an organization, we come to work every day to support individuals to "Become The Best You!"

We are seeking a Connections Specialist to match customers with the appropriate employee who can provide them with professional, compassionate, individualized in-home care services in accordance with our policies and procedures.

DUTIES

• Manages schedule and phone calls as needed.
• Verifies and updates current Customers’ contact information.
• Notifies the employee of rescheduled and canceled services and updates the schedule as needed.
• Assesses the match between customers with the appropriate employee who can provide them with professional, compassionate, individualized in-home care.
• Conduct the Abuse and Incident reporting processes when necessary, and keep the Leadership Informed.
• Act as a liaison between the Customer and the Employee
• Provide timely responses to Customer, Employee, or Staff requests.
• Execute the Customer’s and employees’ monthly follow-up calls.
• Coordinate the Meet and Greet visits, notate and execute the matches, and schedule as needed.
• Execute the reminders phone call for the meet and greets.
• Intervene, stabilize, and manage acute crisis situations and keep the Leadership Informed
• Handles all return calls/voicemails or SMS regarding the Connections department.
• Register activities in the Customer’s profile.

SKILLS

• Clear communication skills. Must be comfortable on the phone.
• Self-starter
• Patience
• Attentiveness
• Effective listening
• Ability to multitask and enthusiasm to learn.
• Strong problem-solving skills
• Warm, friendly personality with strong oral, and written communication skills
• Ability to work well under limited supervision.
• Critical thinking
• Detail-oriented, thorough
• Ability to use positive language.
• Excellent customer service overall
• Encouraged to have 40 WPM typing speed

JOB REQUIREMENTS:

• Associate Degree/Bachelors Degree preferred
• At Least 18 Years of Age
• Direct Deposit
• Ability to pass a Background Check

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Experience:

• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Nampa, ID 83686

Requirements: