Desktop Support Engineer III

Telephone new user setup & training.

• Telephone general troubleshooting.
• Physical layer (wiring) connectivity.
• Mobile device management.
• Troubleshoot and configure handheld barcode scanners.

Additional Responsibilities :

• Support all T2 escalations.
• Manage projects and 3rd party vendors.
• Implement new versions / upgrades.
• Create user training for any new technologies and process changes that affect the ITS team.
• Document all processes and create user training manuals.
• Provide day to day support for DSE I and DSE IIs.
• Provide executive support to local executives.
• Travel between offices as needed.

Work Schedule :

• Flexible schedule (some nights / weekends for events / projects).
• 40 hour a week shift and an on-call schedule.

Qualifications :

• A.A degree or degree from Technical Trade School and 2 to 5 years of experience in related field or equivalent combination education and experience.
• A Certification Preferred.
• Working knowledge of Microsoft Products - Word Excel Access Outlook PowerPoint etc.
• Experience with Oracle system a plus.
• Interpersonal skills.
• Must be able to interact and communicate with all levels of staff members in an effective manner exhibiting tact enthusiasm and patience.
• Must be able to be sensitive to cultural and bilingual issues.
• Superior customer service skills.
• Excellent written / verbal communication skills.
• Strong organizational and time management skills.
• Ability to work independently and creatively even under pressure / time constraints.

Pay Range : $48.08 - $57.69 an hour. Final compensation will be dependent upon skills & experience.

Additional Information :

• Thriving Wellness Community : Access to top-notch medical coverage comprehensive vision and dental plans and a 401k with match eligibility to secure your financial future and including :

24 / 7 online physician consultations

• virtual mental health resources
• life coaching
• engaging employee community groups
• cash rewards for healthy habits and fitness reimbursements
• library of on-demand fitness videos
• Career Advancement Opportunities : Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development : Grow as a leader with our dedicated Learning and Organizational Development department offering extensive resources like People Manager and leadership training webinars and eLearning courses.
• Empowering Mentorship Program : Connect with colleagues through our company-wide mentorship program to share goals overcome challenges and drive your career forward.
• Continuous Improvement Training : Participate in training that empowers all employees to learn and implement concepts that drive significant positive change in the workplace.
• Building a Healthy Society :   To date our co-Founders Lynda and Stewart Resnick through their foundations and The Wonderful Company have invested more than $2.5 billion in education health and wellness community development and sustainability initiatives across Californias Central Valley Fiji and the 2025 Wonderful ranked as #1 in PEOPLEs 100 Companies That Care list and was named one of Fortune magazines 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts visit .
• Giving Back to the Community : Make a difference with Wonderful Giving allowing you to allocate company-provided funds to up to three charities of your choice and join Wonderful Neighbor to contribute to group service projects within our local communities.

Headquartered in Los Angeles The Wonderful Company is a privately held $6 billion company dedicated to harvesting health around the world through its iconic consumer brands. The companys 10000 employees worldwide are committed to bringing consumers everywhere the freshest most wholesome pistachios citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart. This commitment is reflected in the companys market share : Wonderful Pistachios is Americas No. 1 tree nut and Americas fastest-growing snack; Wonderful Halos is the No. 1 mandarin orange in America; POM Wonderful is the No. 1 100% pomegranate brand in America; FIJI Water is Americas No. 1 premium imported bottled water brand; JUSTIN Wine has the No. 1 Cabernet Sauvignon in California; and Teleflora is the worlds leading floral delivery service.

The Wonderful Companys connection to consumers has health at its heart and giving back at its core. The company has a long-standing commitment to corporate social responsibility including more than $1 billion invested in environmental sustainability; $65 million in charitable giving education initiatives and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in Californias Central Valley. To view the current Corporate Social Responsibility report visit learn more about The Wonderful Company its products and its core values visit or follow us on Facebook Twitter and Instagram.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance equity and inclusion. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability age protected veteran status or other protected categories.

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Remote Work : No

Employment Type : Full-time

Key Skills

Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting

Experience : years

Vacancy : 1