Customer Success Manager

About TRIC Robotics

TRIC Robotics is revolutionizing crop protection and sustainable farming. By combining ultraviolet (UV) light, robotics, and deep hands-on farm experience, we've developed a patented technology that delivers the most effective chemical-free approach to controlling pests and diseases in fruit production.

Starting in California strawberries, we have quickly gained momentum with commitments from farmers, industry leaders, and investors. Now, we are growing our team.

We're looking for passionate, driven individuals who want to join an innovative, fast-moving company transforming the way our food is grown. If you're excited to shape the future of sustainable agriculture through real-world impact and cutting-edge technology, we'd love to hear from you.

Customer Success Manager

This role is a hybrid of customer success, outreach, and sales. You'll work closely with our Business Development Leader to convert interest into contracts, build strong farmer relationships, and ensure a positive experience from first contact through long-term engagement. You'll use the tools and messaging developed by our leadership team to help growers understand how TRIC fits into their operations-and you'll serve as the day-to-day face of TRIC for many of our customers.

If you thrive in a people-first, boots-on-the-ground sales role and are passionate about sustainable farming, this is your chance to help scale one of the most innovative companies in agriculture.

Key Responsibilities

• Drive new customer acquisition by introducing TRIC's solution to growers, following up on leads, and turning interest into long-term contracts.
• Manage a consistent sales outreach process, using CRM tools to track contacts, follow-ups, and progress toward regional sales goals.
• Use TRIC's case studies, ROI calculators, one-pagers, and demo scripts to guide conversations and educate farmers about our value.
• Serve as the ongoing relationship manager for assigned accounts-checking in regularly, coordinating demos, and ensuring strong communication.
• Coordinate and host on-farm demos and field visits, working with growers, field managers, and PCAs to show TRIC's robots in action.
• Build trust and visibility by attending community events, grower meetings, and industry gatherings on behalf of TRIC.
• Help plan and run TRIC-hosted and other industry specific events, such as field days, open demos, and farmer workshops.
• Capture customer feedback and assist in developing testimonials, case studies, and referrals.
• Maintain a deep understanding of TRIC's service model, pricing, operational logistics, and current field performance so you can represent it clearly to customers.
• Collaborate with the business development and operations teams to ensure a smooth customer experience from sale to deployment.

Experience & Qualifications

• 3-7 years of experience in agricultural sales, customer success, or territory management, preferably in specialty crops.
• Familiarity with the strawberry industry in California and existing relationships with growers or PCAs is a strong plus.
• A clear, confident communicator with a track record of building trust and closing deals in person.
• Experience using sales tools (e.g., HubSpot, Salesforce) to manage pipeline, follow-ups, and customer data.
• Ability to guide on-farm conversations about cost, ROI, and operational logistics with both growers and field crews.
• Comfortable working independently in a fast-paced, startup environment.
• Knowledge of pest and disease control practices is helpful but not required.
• Spanish language skills are a plus.

Location & Travel

• Based in or near California's Central Coast (Santa Maria, Oxnard, or Salinas).
• Regular travel to customer sites required (3-4 days per week in-season).

Total Compensation

• Salary Range from $75,000-$95,000 depending on experience
• Bonus and Equity Structure
• Benefits including medical, vision, dental, and 401k

If you're excited to help farmers adopt cutting-edge technology, gain deep, real-world experience in agricultural sales, and play a hands-on role in the future of sustainable farming-we want to meet you.