Retail Banker I
The Retail Banker I is a customer liaison that is integral to delivering TD's Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions / needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.
Work Location : Merrick, New York, United States of America
Hours : 40
Pay Details : $24.25 - $32.50 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business : Personal & Commercial Banking
Education & Experience :
- HS Diploma or GED
- 1+ years' experience working with customers and or sales in any capacity or equivalent demonstrated through any of the following : volunteering, education, military experience preferred.
- Teller experience preferred
- Must be able to complete teller training upon hire to take customer transactions
- Demonstrated ability to engage in customer conversations while educating them on products and services preferred
- Demonstrated organization skills to handle multiple tasks in a fast-paced environment
- Excellent communication skills with ability to be concise, clear and consistent
- Demonstrated ability to schedule and prioritize work
- Demonstrated ability to work independently and within deadlines
- Sound judgment in decision making and effective problem solving
- Proficient in Microsoft Office
- Notary License (Preferred)
Customer Accountabilities :
Delivers Legendary experience by helping customers, building relationships, and delivering service and adviceUnderstands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect : (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendationsServes as a Customer advocate in improving customer financial confidence, providing customer resolution, proactive tips and insights on saving time & moneyConsistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through either effective problem resolution or providing sound advice that yields a solutionEngages in lobby leadership by orchestrating customer flow, warmly welcome, discover initial needs and guides customer appropriatelyUnderstands customer preferences with banking (when and how they want) and educates Customers on self-service options that meet their needsMay act as a point of escalation for Customer questions or concernsMay perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and proceduresConsiders the impact of decisions on the well-being of TD, its Customers and stakeholdersActs as a brand champion both internally and externallyRecognizes transaction needs and educates clients on self-service channels including digital optionsBrings your genuine self and turns each banking transaction into a personalized interaction, one Customer at a timeShareholder Accountabilities :
Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customerParticipates in the Stores daily operations to ensure alignment with TD's risk frameworkUnderstands and applies operating policies and proceduresSupports the timely and accurate completion of business processes and proceduresEscalates non-standard or high-risk transactions / activities as necessaryEnsures documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulationsEnsures necessary due diligence to support the accuracy of all customer transactions / activitiesKnowledgeable of and complies with Bank Code of ConductContributes to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound locationExecutes with excellence by adhering to all risk and control policies / proceduresEmployee / Team Accountabilities :
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues / points of interestSupports the team by continuously enhancing knowledge / expertise in own area and participates in knowledge transfer within the team and business unitParticipates in personal performance management and development activitiesKeeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activitiesContributes to a fair, positive and equitable environment that supports a diverse workforceActs as a brand ambassador for your business area / function and the Bank, both internally and / or externallyUtilizes feedback through coaching sessions to demonstrate stronger performanceEstablishes relationships with partner bankers to make effective referrals to themContributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the teamCollaborates with team members in contributing to the success of the team and organizationActively seeks opportunities to improve delivery of work with high attention to quality standardsActively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skillsPositively embraces changeAdheres and participates in TD's Shared Commitments and code of conduct expectationsEngaged in advancing and sustaining a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experienceOCC Language :
This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. 5102 et seq., and its implementing regulations, 12 CFR Part 1007Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. 5102 et seq., and its implementing regulations, 12 CFR Part 1007Satisfactory results on a criminal background check and a credit report check, and statements / certification from job applicant regarding administrative, civil, and / or criminal findings by any government agency / authority, are required by federal law for this positionPhysical Requirements :
Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100% Domestic Travel Occasional International Travel Never Performing sedentary work Continuous Performing multiple tasks Continuous Operating standard office equipment - Continuous Responding quickly to sounds Continuous Sitting Frequent Standing Frequent Walking Occasional Moving safely in confined spaces Occasional Lifting / Carrying (under 25 lbs.) Occasional Lifting / Carrying (over 25 lbs.) Occasional Squatting Occasional Bending Occasional Kneeling Occasional Crawling Occasional Climbing Occasional Reaching overhead Occasional Reaching forward Occasional Pushing Occasional Pulling Occasional Twisting Occasional Concentrating for long periods of time Continuous Applying common sense to deal with problems involving standardized situations Continuous Reading, writing and comprehending instructions Continuous Adding, subtracting, multiplying and dividing Continuous The above statements are intended to