Mortgage Sales Support Officer - Buffalo, NY

Location :

4224 Ridge Lea Road, Amherst New York

Job Summary

The Mortgage Sales Support Officer (MSSO) will be responsible for supporting Home Lending Loan Officers (both Home Lending Center and Field-based) with the day-to-day operations and sales activities of residential mortgage lending. This individual will support all geographical areas and / or HLC Loan officers centrally and will serve in a liaison capacity with both internal partners and external clients.

Essential Functions

• Assemble application data, and submit complete package to processing / set up
• Assist in the day-to-day processing, document tracking and gathering / forwarding of all required documents as it relates to mortgage originations
• Acts as a liaison between the Loan Officer, the client and operations partners to ensure a seamless process
• Prioritize and route incoming sales calls, as well as any customer correspondence
• Primary liaison with all levels of origination / support staff, Key employees, and any external contacts
• Follows up with clients on missing or supporting documentation needed to complete application
• Maintain Weekly Pipeline calls with support staff, as well as managing to rate lock expirations
• Reviews appraisals, and mortgage loan commitments with loan officers
• Reviews loan amounts, values, and any required outstanding conditions, that are warranted to move the loan to closing
• Ensures movement of loans through pipeline
• Pulls various production reports for monthly review of loan officer and branch goals
• Must adhere to pertinent laws, regulations, Key's Compliance Policy and external compliance requirements
• Performs other duties as assigned; duties, responsibilities and / or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

Work Experience

Skills

Core Competencies

Physical Demands

Driving Requirements

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $20.19 - $30.77 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date : 12 / 31 / 2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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