Learning & Development Trainer

Careington International is a leading non-insurance product aggregator and licensed Third Party Administrator, curating significant savings in the categories of health, wellness, and lifestyle services. Today, we serve more than 30 million members across all Careington companies, brands, products and services.

This is an onsite role located in Frisco, TX.

The L&D Trainer has the opportunity to make a significant impact on the organization by delivering content that nurtures talent and improves business performance. The L&D Trainer has a pivotal role in guiding and leading training sessions, workshops, and development programs within a corporate environment. You will be responsible for fostering a collaborative and engaging learning atmosphere, ensuring participants’ development aligns with organizational objectives.

This role requires extensive expertise in facilitating adult learning, strong interpersonal skills, and the ability to instruct large or diverse groups, ensuring that each session runs smoothly and meets the needs of both individuals and the business. The L&D Trainer will play a key role in leading advanced course offerings, enhancing both product knowledge and soft skills, and supporting internal career progression initiatives.

The L&D Trainer’s Key Responsibilities:

• Lead Facilitation: Display an exceptional ability to deliver complex training sessions and workshops, demonstrating unparalleled expertise in content delivery and engagement, to achieve specific learning or organizational goals. Leverage best practices in adult learning to deliver, engage participants and ensure learning effectiveness
• Employee Development: Provide constructive feedback to employees. Offer tailored, actionable feedback, fostering continuous improvement and deeper understanding
• Content Design & Development: Deep knowledge of business processes and acumen in order to review content, provide recommendations and partner with L&D team (management, instructional design, etc.) to update current and/or create new content
• Manage Group Dynamics: Ensure that training programs are delivered in a professional, engaging, and impactful manner, maintaining high levels of participant engagement. Promote open discussions that allow for the exploration of diverse ideas, constructive dialogue, and problem-solving

Required Experience:

• Minimum of 2 years of progressive experience of onsite training / instruction within a classroom environment
• Adult Learning Facilitation: Skilled in utilizing a broad range of facilitation methods, tools, and approaches (, interactive activities, role-playing, case studies) to meet specific learning outcomes and organizational goals
• Training Needs Analysis: Experience performing needs assessments, creating training action plans and successful implementation
• Learning Technology Proficiency: Familiarity with various learning management systems and e-learning tools
• Problem-Solving and Critical Thinking: Adept at fostering a problem-solving mindset within groups, encouraging creative thinking and critical analysis to tackle complex issues and generate actionable insights
• Change Leadership: Identify areas for improvement and facilitate organizational change
• Employee Engagement Strategies: Recommending and implementing strategies to keep employees motivated and engaged
• Coaching and Mentoring: Effectively coaching and mentoring employees through matrixed non-reporting relationship
• Communication: Strong verbal and written communication skills that demonstrate active listening with the ability to effectively engage, inspire, and motivate diverse audiences, ensuring clarity and understanding across all levels of the organization, while maintaining confidentiality
• Emotional Intelligence: a high degree of self-awareness, interpersonal skills and professional maturity, with the ability to navigate and build credible, value-add relationships at all levels
• Conflict Resolution: Ability to identify and resolve conflicts within groups, mediating effectively to maintain a positive and productive atmosphere while supporting collaboration
• Flexibility and Adaptability: Demonstrated ability to adapt facilitation styles, content, and approaches based on the evolving needs of the group and changing business objectives
• Analytical Skills: Capable of evaluating the impact and effectiveness of training sessions, using feedback and data to recommend and implement improvements to programs for future success
• Technology: Demonstrated proficiency and intermediate to advanced knowledge of Microsoft Office Suite including PowerPoint, Word, & Excel

Preferred Experience

• Contact Center Training and/or experience working in a Call Center environment
• Instructional Design: Ability to create engaging and effective learning experiences
• Stakeholder Collaboration: Working effectively with business leaders and HR partners to determine needs and develop effective training and development programs
• Project Management: Project management capabilities with demonstrated experience working effectively with cross-functional teams in content design and facilitation of training
• Organizational and Planning Skills: Ability to successfully project plan and execute on budget, on time projects

Education Requirement:

• Bachelor’s degree in Human Resource Management, Organizational Development, Education, or related field or equivalent experience