Quality Manager

Quality Manager

As the Quality Manager, you will provide oversight and direction for the quality function, managing a team of Quality Leads that provide feedback, track KPIs, and analyze performance and process improvements. Using a data-based approach, you will establish standards governing customer interactions, implement monitoring programs, and take responsibility for improving them.

Key Responsibilities

• Ownership of systems, tools and processes for maintaining, monitoring and improving quality standards
• Manage and develop a team of quality leads
• Perform weekly qualitative and quantitative analysis of QA performance
• Collaborate with the leadership team to set quality priorities and benchmarks
• Create standards in accordance with customer expectations
• Tracking and analyzing the impact of the quality program on key business KPIs
• Running root-cause analysis to identify knowledge gaps
• Oversee regular calibration meetings with key stakeholders

Key Competencies

Technical Skills

Interpersonal Skills

Problem-Solving and Decision-Making

Minimum Qualifications

Performance Metrics

What We can Offer :

At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills / capabilities, experience, and available budget.

United States - Pay Range

$79,654 - $93,711 USD

Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.