Virtual Customer Support Operator

A company is looking for a Virtual Store Support Operator.

Key Responsibilities

Provide front-line customer service by answering calls, responding to emails, and resolving customer concerns

Document customer interactions and maintain case management system updates

Collaborate with store leadership and other departments to address customer issues and enhance service delivery

Required Qualifications

High school diploma or GED; minimum of 2 years related experience or equivalent education and experience

Availability to work any shift between Monday-Friday 9 : 00am-6 : 00pm EST and on holidays

Typing speed of at least 45 words per minute

Regular, dependable attendance and punctuality

Ability to thrive in a fast-paced, ever-changing environment