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Customer Support Specialist (Japanese and English mandatory)
Customer Support Specialist (Japanese and English mandatory)Sharp Decisions • New York, NY, US
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Customer Support Specialist (Japanese and English mandatory)

Customer Support Specialist (Japanese and English mandatory)

Sharp Decisions • New York, NY, US
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Title - Customer Support / Technology Support - Japanese and English (mandatory)

Pay - $ 50 / hr on w2

Location - New York NY 10172 United States(Hybrid)

Contract - 12 months with possible extension

Description : Responsibilities :

To support client support team by covering following tasks;

  • Provide guidance and explanations on migration procedures and how to use the new system
  • Respond to customer inquiries related to the migration process via phone and email
  • Update customer-facing materials such as migration guides, FAQs, and support documentation
  • Track customer migration progress and conduct follow-ups to ensure smooth transitions
  • Escalate technical issues or concerns to internal teams and coordinate resolutions
  • Collect customer feedback and share suggestions for improving processes and services
  • Document support interactions and prepare reports on migration activities and customer experience

Skills :

  • Ability to communicate effectively in both Japanese and English (mandatory)
  • Strong common sense and general communication skills (mandatory)
  • Ability to respond flexibly to changing situations (mandatory)
  • Experience in banking (if possible)
  • Experience in customer support (if possible)
  • Experience with ISO and ACH-related operations (if possible)

    • Required :

  • Ability to communicate effectively in both Japanese and English (mandatory)
  • Strong common sense and general communication skills (mandatory)
  • Ability to respond flexibly to changing situations (mandatory)

    • Preferred (if possible) :

  • Experience in banking
  • Experience in customer support
  • Experience with ISO and ACH-related operations
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