Entry Level Computer Support Tech

Job Description

Job Description

Salary :

Computer Support Technician

The Computer Support Technician works under the supervision of the Network and

Support Administrator and is responsible for assisting the Network and Support

Administrator and IT Manager in supporting the IT infrastructure.

Responsibilities

Serve as technical support for all end users.

Provide support for hardware, software, web based applications, and communications

to end users.

Maintain and install hardware and software (including but not limited to PCs, laptops,

printers and other peripherals, phones, and wiring.)

Assist in monitoring and maintaining the security of the network (including but not

limited to stored data and end user devices.)

Assist in maintaining and updating systems on the network (including but not limited to

firewalls, wireless, email, endpoint protection, and servers) keeping downtime to a

minimum.

Develop and maintain current expertise in software, operating systems, network

equipment, etc.

Some travel may be required.

Knowledge, Abilities and Skills

Knowledge of server and network infrastructure

Understanding of local and wide area networks

Knowledge of general PC maintenance with the ability to evaluate, diagnose and correct

software / hardware problems

Knowledge of common networking concepts :

TCP / IP, DNS, DHCP, VPN, wireless networks, etc.

Efficient with Windows Operating Systems and Microsoft Office

Experience with telephone systems

Education / Experience

One to Three years in computer applications or related area; Bachelors degree in

Computer Science or related field is recommended.