Desktop IT Support TechnicianRevel Staffing • San Francisco, CA, United States
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Desktop IT Support Technician
Revel Staffing • San Francisco, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]High school diploma required; IT degree preferred 1-3 years of technical support or IT helpdesk experience Active Security Clearance OR VantageClear Credential (required) Strong proficiency with Windows 10 / 11, macOS, Microsoft Office 365, OneDrive, and common IT hardware Excellent communication, customer service, and problem-solving skills Ability to work independently in an onsite corporate environment
Job Description
A confidential organization is seeking an experienced Desktop Support Technician to provide on-site technical support for desktops, laptops, mobile devices, printers, and enterprise applications. This role requires strong troubleshooting skills, excellent customer service, and the ability to support end users in a fast-paced corporate environment.
Key Responsibilities
- Provide on-site technical support for hardware, software, and network-related issues
- Troubleshoot desktops, laptops, Windows / macOS, printers, mobile devices, and peripherals
- Install, configure, image, and deploy hardware and software
- Assist users with application, operating system, and connectivity issues
- Respond promptly to incidents and service requests via phone, email, or in-person
- Document all work, solutions, and updates in the ticketing system
- Collaborate with IT teams for escalations and project-based work
- Maintain accurate inventory of IT assets and ensure compliance with security protocols
- Provide user training and guidance on IT policies and best practices
Required Qualifications
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Desktop Support Technician • San Francisco, CA, United States
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