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Desktop IT Support Technician
Desktop IT Support TechnicianRevel Staffing • San Francisco, CA, United States
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Desktop IT Support Technician

Desktop IT Support Technician

Revel Staffing • San Francisco, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

A confidential organization is seeking an experienced Desktop Support Technician to provide on-site technical support for desktops, laptops, mobile devices, printers, and enterprise applications. This role requires strong troubleshooting skills, excellent customer service, and the ability to support end users in a fast-paced corporate environment.

Key Responsibilities

  • Provide on-site technical support for hardware, software, and network-related issues
  • Troubleshoot desktops, laptops, Windows / macOS, printers, mobile devices, and peripherals
  • Install, configure, image, and deploy hardware and software
  • Assist users with application, operating system, and connectivity issues
  • Respond promptly to incidents and service requests via phone, email, or in-person
  • Document all work, solutions, and updates in the ticketing system
  • Collaborate with IT teams for escalations and project-based work
  • Maintain accurate inventory of IT assets and ensure compliance with security protocols
  • Provide user training and guidance on IT policies and best practices

Required Qualifications

  • High school diploma required; IT degree preferred
  • 1-3 years of technical support or IT helpdesk experience
  • Active Security Clearance OR VantageClear Credential (required)
  • Strong proficiency with Windows 10 / 11, macOS, Microsoft Office 365, OneDrive, and common IT hardware
  • Excellent communication, customer service, and problem-solving skills
  • Ability to work independently in an onsite corporate environment
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