Bilingual Collection Specialist

Job Description

Job Description

Benefits :

401(k)

Opportunity for advancement

Paid time off

Benefits / Perks

• Entry level position within team
• Advancement opportunities based on merit
• Full time 40 hrs. / week
• Mon-Fri day shift
• Hourly pay from $20 - $23
• Paid Time Off

Job Summary

We are seeking a Collection Specialist to join our team. The ideal candidate must be bilingual and fluent in English & Spanish with ability to read, write and translate all forms of communications both verbal & written.

In this role, you will monitor accounts to identify outstanding payments and communicate with consumers regarding the collection of those funds. This position requires a self-driven and motivated individual able to work with light supervision. Excellent negotiation and interpersonal skills as well as dependability and reliability are essential.

Responsibilities

• Primary communication by phone - outbound & inbound calls
• Review accounts to collect and negotiate overdue payments
• Research member information and historical data on accounts
• Communicate with members regarding overdue accounts - verbal & written
• Collect payments and provide full resolution
• Maintain accurate documentation of account status and collection efforts
• Report on collection activity and present to management

Qualifications

• High school diploma / GED or equivalent is required
• Previous experience as a Collection Specialist or in a similar position
• Banking or credit union experience
• Understanding of collection techniques
• Knowledge of debt collection laws and regulations
• Familiarity with Microsoft Office, Excel, and computer databases
• Ability to work well under pressure
• Excellent verbal and written communication and negotiation skills