Senior Director of Data Management, Analysis and Reporting

Audit And Advisory Services Professional Practices Team

Join Manulife's Audit and Advisory Services team, where we partner with management to enhance risk control and organizational resilience. We deliver insightful reports to senior management and the Board, reinforcing our commitment to excellence and accountability. Our energetic and collaborative team offers exposure to new business areas and influences business management through diverse projects. We prioritize professional development and innovation, offering opportunities like data analytics training to advance your career.

Learning Opportunities

By implementing advanced analytics and Gen AI tools and programs, the Professional Practices Team contributes to Manulife's mission of becoming the most digital and customer-centric organization in the industry. Our Audit and Advisory Services team provides rich learning opportunities, offering exposure to diverse audit strategies and specialized training. These experiences will enhance your technical and soft skills, preparing you for advancement and new roles within the company.

Leadership and Stakeholder Exposure

This role offers a unique opportunity to collaborate directly with members of the Global Leadership Team (GLT) and Executive Leadership Team (ELT). By engaging with senior leaders, you will gain valuable insights and visibility, enhancing your leadership skills and professional growth within the organization.

Position Responsibilities

Manage processes and data quality within Archer. Lead the department's effective utilization of the Archer. Champion initiatives to enhance and innovate the user experience with the Audit Management Software, aligning with the department's strategic goals. Ensure the quality and completeness of all communications provided to the Audit Committee, Executive Management, regulators, and other key stakeholders, maintaining high standards of accuracy and relevance. Manage key department programs and processes, including Privacy, Records Management, Business Continuity and Disaster Recovery preparedness. Manage the gathering, reporting, and tracking of information for external regulators. Serve as the audit representative and manage the integration within the Integrated Audit Program (IAP), including managing the process for business hierarchy / audit universe changes. Coordinate and direct the development of the annual financial plan and forecast, overseeing expense management analysis throughout the year to ensure financial targets are achieved. Manage the development of the annual audit plan, including the tracking and reporting of its completion, and manage any adjustments to the plan. Contribute to other improvement initiatives and projects undertaken by the Professional Practices Team, enhancing the efficiency and effectiveness of Audit Practices.

Challenges / Opportunities

Driving continuous improvement in quality and cost effectiveness of services provided. Collaborating with Audit Services management and staff to obtain consensus on improvements to the audit systems. Exercising and demonstrating sound business judgment. Prioritization and time management to meet project and objective commitments while maintaining flexibility.

Required Qualifications

Demonstrated experience in project and resource management, as well as talent development. Strong analytical and problem-solving skills, with a strategic mindset. Demonstrated ability to work effectively in diverse environments and cultures, over a number of geographically dispersed office locations. Ability to effectively communicate ideas orally and in writing, at Segment and Global Functions levels, and to listen and consider ideas of others. Excellent customer focus and commitment to quality. Results oriented; ability to balance multiple priorities and projects. Strong relationship skills including a demonstrated ability to deal effectively with staff at all levels. Proven project management skills in achieving departmental, project and individual objectives.

Preferred Qualifications

Strong communication and interpersonal skills, with the ability to build relationships and influence stakeholders. Exceptional attention to detail. Strong experience with database tools, dashboards and SharePoint design / maintenance / programming would be an asset.

When you join our team, we'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see.

Manulife Financial Corporation is an important international provider of financial services that helps people to make decisions easier and to live better. For more information about us, visit www.manulife.com .

Manulife is an employer that offers equal opportunities. In Manulife / John Hancock, we value our diversity. We strive to attract, train and retain a workforce as diverse as the clients we serve, and to foster an inclusive work environment in which the strengths of cultures and people are leveraged. We are committed to equity in hiring, retention of talent, advancement and compensation, and we manage all our practices and programs without discrimination on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious belief, creed, sex (including pregnancy and related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other aspect protected by applicable law. Our priority is to remove barriers to ensure equal access to employment. A Human Resources representative will work with applicants who require reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner consistent with Manulife / John Hancock's applicable laws and policies. To request a reasonable accommodation in the application process, please send us a message at recruitment@manulife.com.

Referenced Salary Location : Toronto, Ontario

Work Modalities : Hybrid

Salary range is expected to be between $120,750.00 USD - $217,350.00 USD. If you are applying for this position outside the primary location, please contact recruitment@manulife.com to know the salary range of your location. The actual salary will vary based on local market conditions, geography, and relevant job-related knowledge, skills, qualifications, experience, and education / training. Employees are also eligible to participate in incentive programs and obtain incentive compensation linked to business and individual performance. Manulife offers eligible employees a wide variety of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and accidental death and dismemberment insurance, adoption / surrogacy, and wellness, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension plans and a global equity ownership plan with employer matching contributions) and financial counseling and education resources. Our generous paid time off program in Canada includes holidays, vacation, personal days, and sick days, and we offer the full range of statutory leave. If you are applying for this position in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.