Quality Assurance Lead Personal Lines Underwriting

Full-time

Description

Tower Hill Insurance Group has an exciting opportunity for a talented Quality Assurance Lead - Personal Lines Underwriting who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Floridas most trusted names in homeowners insurance but it offers great opportunities for career advancement and personal growth along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive team mentality who want to make an impact and are committed to a long-term career in the insurance industry.

The Personal Lines Quality Assurance Lead works closely with Personal Lines Underwriting leadership and staff to provide quality assurance review of Personal Lines Underwriting handling task reviews and phone calls accordance with statutes filed guidelines philosophies and set forth by leadership and the company. By analyzing underwriting practices and outcomes this position identifies areas for improvement and implements effective solutions to enhance operational efficiency and risk management. This role requires a combination of auditing coaching negotiation and presentation skills to create a feedback loop to leadership on training and development opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Coordinate and conduct monthly required quality assurance (QA) audits along with ad hoc requests to ensure compliance and process consistency.

Analyze data to identify additional development and / or training opportunities.

Identify and recommend individualized performance coaching opportunities.

Present findings and QA trend analyses to Personal Lines Underwriting department through monthly performance review meetings highlighting results of identified opportunities for improvement.

Meet with and provide coaching to staff on QA results and agree topics.

Maintain and report QA audit outcomes in a timely manner to meet SOC 1 compliance requirements.

Develop and maintain any quality assurance or best practices training aids.

Update underwriting materials as needed.

Review level of authority workflows as needed.

Participate in outside audits of Underwriting processes. (i.e. PWC Forvis Reinsurers)

ADDITIONAL DUTIES

This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

Requirements

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

Bachelors Degree or higher required.

Equivalent experience may substitute for minimum educational requirements. Equivalent experience may include three (3) years of relevant work experience.

EXPERIENCE

Minimum of three (3) to five (5) years of relevant work experience preferred.

CERTIFICATIONS

N / A

LICENSES

N / A

BENEFITS

• Medical
• Dental
• Vision
• Life & Disability Insurance
• 401(k)
• Health Savings Account
• Accident Critical Illness and Hospital Indemnity
• Pet insurance
• Paid time off & Holiday pay

We offer competitive pay and benefits and well-being programs to support you and your family. For more information about our company careers and Total Compensation visit : Total Compensation - Tower Hill Insurance ()

Tower Hill Insurance is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.

All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however those candidates selected for further consideration will be contacted by Human Resources.

Key Skills

Customer Service,Data Networking,Horticulture,Fashion Designing,Guest Services,ACCA

Employment Type : Full-Time

Experience : years

Vacancy : 1