Senior Customer Support Specialist

A company is looking for a Sr. Customer Support Specialist with Federal / Veterans Affairs Experience.

Key Responsibilities

Provide Tier 1-Tier 2 support for applications and infrastructure

Analyze pipeline logs, detect issues, and escalate as necessary

Utilize Salesforce and ticketing tools to manage customer support tasks

Required Qualifications

Bachelor's degree in Computer Science, Information Systems, Data Analytics, or a related field

3+ years of experience providing Tier level customer support

Experience with scripting languages such as Python and Typescript

Knowledge of APIs, AWS, Kubernetes, CI / CD tools, and GitHub

Experience with Salesforce and associated ticketing tools