Talent.com
Customer Service Representative
Customer Service RepresentativeCrewBloom • Bridgeport, CT, US
Customer Service Representative

Customer Service Representative

CrewBloom • Bridgeport, CT, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Customer Service Representative

As a Customer Service Representative, you will play a pivotal role in ensuring exceptional customer experiences across various communication channels. Your responsibilities will include addressing customer inquiries, resolving issues promptly, and collaborating with internal teams to enhance our service delivery. You will handle desk tickets, live chat sessions, and email support while also contributing to projects aimed at improving our customer experience.

Job Responsibilities

Desk Tickets :

  • Maintain comprehensive documentation in the CRM system for consistency.
  • Resolve Tier 0 and Tier 1 help desk tickets efficiently and close them promptly.
  • Escalate Tier 2 and 3 support tickets to appropriate service partners, ensuring clear communication with customers on resolution timelines.
  • Manage and categorize SPAM tickets and emails.
  • Reconcile B2C and B2B payment tickets (Stripe, AuthNet, PayPal), escalating issues to management as necessary.
  • Handle Inquiry Contact Forms, providing initial assistance before transferring to the sales team.
  • Manage customer cancellations and retention efforts, collaborating with relevant departments.
  • Address course ratings below 4 stars, gather feedback for improvements and inform the content team.
  • Process paid PayPal invoices and scholarship applications when required.

Chat Support :

  • Provide timely assistance to customers via live chat, offering product information, resolving complaints, and aiding with basic troubleshooting.
  • Guide customers on website navigation, subscriptions, and course recommendations.
  • Transfer relevant inquiries to the Sales team and set tasks for discount / promotion requests.
  • Encourage subscription upgrades and maintain high customer feedback ratings.

    • Email Support :

  • Respond promptly and professionally to all customer emails.
  • Escalate issues as needed, providing context for resolution.
  • Manage email inboxes and document all correspondence in the CRM.

    • Additional Responsibilities :

  • Assist with basic onboarding of new Training and Access clients when necessary.
  • Monitor and follow up on annual subscription renewals.
  • Identify sales opportunities from reports and abandoned carts, transferring leads to the Sales team.
  • Contribute to special projects and attend weekly meetings.
  • Proactively raise customer issues and propose solutions to management.
  • Develop and uphold Customer Service procedures and standards, documenting processes for continuous improvement.
  • Maintain accurate customer records across company applications.
  • Draft and distribute mass emails to subscribers on relevant topics.
    • [job_alerts.create_a_job]

    Customer Service Representative • Bridgeport, CT, US

    [internal_linking.similar_jobs]
    Customer Service Representative - Remote - 50k-60k / Year

    Customer Service Representative - Remote - 50k-60k / Year

    Spade Recruiting USA • Bethlehem, Connecticut
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Insurance Customer Service Representative - Bilingual (Spanish)

    Insurance Customer Service Representative - Bilingual (Spanish)

    GEICO Commack • Commack, NY, US
    [job_card.full_time]
    Are you looking for a new opportunity to maximize your skills and help others? Working directly with the team at GEICO Commack, might be your answer. Customer Service Representatives support our bus...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative - State Farm Agent Team Member

    Customer Service Representative - State Farm Agent Team Member

    Ryan Guinn - State Farm Agent • New Fairfield, CT, US
    [job_card.full_time]
    As a customer service representative with the Ryan Guinn State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Service Representative – Product Testing

    Remote Customer Service Representative – Product Testing

    GLOCPA • New Milford, Connecticut
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Interview Hunters • Bridgeport, CT, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We are looking for a representative to join our team.This person will operate as the lead on all critical business accounts. The focus of this vital role is to manage the relationship with the clien...[show_more]
    [last_updated.last_updated_30]
    Service Coordinator / Customer Service Representative

    Service Coordinator / Customer Service Representative

    Closet Factory of Westchester • Bethel, CT, US
    [job_card.full_time]
    We are searching for another member to add to our close-knit team of individuals in Customer Service in Fairfield County. We are a hard-working company and are seeking to improve our performance wit...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service and Sales Specialist

    Customer Service and Sales Specialist

    Lawn Doctor • Sandy Hook, CT, US
    [job_card.full_time]
    Lawn Doctor Franchise Opportunity.We are a locally owned Lawn Doctor franchise serving Fairfield, New Haven, and surrounding counties. We are known for doing things the right way, communicating clea...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative - State Farm Agent Team Member

    Customer Service Representative - State Farm Agent Team Member

    Joe Mattera - State Farm Agent • Huntington, NY, US
    [job_card.full_time]
    As a Customer Service Representative - State Farm Agent Team Member with Joe Mattera - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative - State Farm Agent Team Member

    Customer Service Representative - State Farm Agent Team Member

    Taylor Forsberg - State Farm Agent • Southbury, CT, US
    [job_card.full_time]
    As a Customer Service Representative - State Farm Agent Team Member with Taylor Forsberg - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth o...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service & Sales Representative

    Customer Service & Sales Representative

    Rustman Agency • Bridgeport, Connecticut, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Are you a people-person who thrives on turning conversations into connections—and connections into sales? As a Customer Service and Sales Representative, you’ll be at the heart of our client experi...[show_more]
    [last_updated.last_updated_30]
    Alterations Customer Service Representative

    Alterations Customer Service Representative

    David's Bridal, LLC. • Danbury, CT, United States
    [job_card.part_time]
    Minimal weekday hours required (join for weekends only!).Competitive hourly pay rates & team bonus.Additional terms and conditions apply. At David's Bridal, we empower our customers and our employee...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Corporate Div Acct 5 - John Lynn (regional) or Timothy Janes • Bridgeport, CT, US
    [job_card.full_time]
    The Customer Service Representative at American Leak Detection of Connecticut is responsible for answering customer questions, scheduling appointments, and. The Customer Service Representative (CSR)...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Sila Services • Norwalk, CT, US
    [job_card.full_time]
    Come join one of the fastest growing home services companies in the US!.Astacio Plumbing, HVAC, and Electrical.Our success has been driven by hiring people who share our core company values of inte...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative - Chimney Sweep

    Customer Service Representative - Chimney Sweep

    Max the Chimney Sweep • Trumbull, CT, US
    [job_card.full_time]
    Seeking an exciting opportunity that combines customer service skills with a touch of adventure? If so,.Customer Service Representative - Chimney Sweep. Get ready to join a dynamic team where every ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative - State Farm Agent Team Member

    Customer Service Representative - State Farm Agent Team Member

    Colleen Tighe - State Farm Agent • Fairfield, CT, US
    [job_card.full_time]
    As a Customer Service Representative - State Farm Agent Team Member with Colleen Tighe - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth o...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Customer Support Representative

    Remote Customer Support Representative

    VirtualVocations • Bridgeport, Connecticut, United States
    [filters.remote]
    [job_card.full_time]
    A company is looking for a Freelance Customer Support Representative for US hours.Key Responsibilities Triage, answer, and solve incoming customer requests Investigate and troubleshoot problems ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Third Party CS • Bridgeport, CT, US
    [job_card.full_time]
    Customer Service Representative.The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empa...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales And Customer Service Representative

    Sales And Customer Service Representative

    LMG Solutions • Norwalk, CT, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Join Our Team as a Sales and Customer Service Representative!.Limitless Management Group is one of the nation's fastest-growing firms in the industry. We are at the forefront of brand engagement and...[show_more]
    [last_updated.last_updated_30]