Service Operations Manager

A company is looking for a Manager, Service Operations.

Key Responsibilities

Lead and develop Service Operations Team Leads for high-quality performance

Ensure end-to-end service delivery, SLA compliance, and client satisfaction

Drive capacity planning and operational efficiency through process improvements

Required Qualifications

Bachelor's degree or equivalent practical experience

5+ years of experience in operations or service delivery leadership

Proven success managing teams in high-volume, deadline-driven environments

Strong expertise in capacity planning and KPI-driven management

Experience working cross-functionally to achieve complex service outcomes