Call Center Agent

We are seeking experienced Call Center Representatives to join our fast-paced, high-volume call center in Jackson, MS . This is an on-site position (not remote) and requires strong customer service skills, professionalism, and the ability to thrive in a structured environment.

Key Responsibilities

Handle outbound calls while reading verbatim from a script

Meet and maintain call center performance metrics, policies, and procedures

Receive and apply coaching and feedback to continuously improve performance

Maintain professionalism in a high-volume, fast-paced environment

Sit for extended periods while managing continuous call activity

Qualifications / Requirements

Previous call center experience required

6–12 months of customer service experience preferred

Strong basic computer and navigation skills

Ability to pass a background check

Must pass pre-screener for training

Must adhere to a 30-day probationary period with strict attendance requirements

Excellent verbal communication and active listening skills

Dependable, coachable, and goal-oriented

Shift Details

Training Start Date :  January 12th, 2026.

To qualify, you must complete an intake interview at our office and attend a pre-screener on the job site.

Schedule : Monday–Friday, 8 : 45 AM–5 : 00 PM, with two required Saturdays per month (8 : 45 AM–4 : 00 PM)

Pay : $15.00 per hour

Pay Schedule : Weekly pay

• There is a 30-day probationary period where absences and tardiness are not permissible. Attendance during training and the nesting period is imperative. Candidates must successfully complete the pre-screen and training requirements to continue the assignment.