Business Systems Analyst 3 :

Primary Skills : ServiceNow (Expert), AI Integration (Advanced), Predictive Intelligence (Advanced), Stakeholder Management (Proficient), Change Management (Proficient)

Contract Type : W2 Only

Duration : 6+ Months

Location : Sunnyvale, CA

Pay Range : $75 - $80 per hour on W2

Job Summary :

We are in search of a seasoned ServiceNow ITSM Solutions Architect with specialization in Conversational & Agentic AI Enablement to spearhead the enhancement of our Moveworks conversational AI integration within ServiceNow ITSM, ensuring the platform's readiness for broader agentic AI adoption. The ideal candidate will identify and bridge gaps in current integrations and processes, devise strategies for platform improvement and future-ready feature adoption, and work closely with stakeholders to drive meaningful enhancements in employee experience and productivity. This role requires an individual with a blend of technical prowess in ServiceNow and AI integrations, strategic thinking, and effective stakeholder engagement.

Key Responsibilities :

Maximize the value of Moveworks and AI integration within ServiceNow ITSM, identifying underutilized capabilities and driving conversational AI feature optimization.

Develop and implement a strategy for ServiceNow platform readiness, evaluating new features, and crafting T+30 / 60 / 90 day feature adoption plans.

Solution and deliver advanced functionalities, ensuring compliance with standards, and architect custom workflows as required.

Conduct proof of concepts, demonstrations, and training to bolster adoption and knowledge.

Collaborate with other architects and stakeholders, managing expectations and aligning roadmap executions with measurable business outcomes.

Must-Have Skills :

Extensive experience and expertise in ServiceNow ITSM solutions design and delivery.

Proficient knowledge of conversational and agentic AI integration and optimization.

Strong capabilities in stakeholder management, communication, and driving change.

Industry Experience Required :

Candidate must have significant experience working within ITSM and a proven track record of improving platforms with AI technologies. Proven experience in predictive intelligence, Now Assist, and scoped app development within the ServiceNow environment is essential.

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