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Service Clerk/Writer
Service Clerk/WriterBlanchard Equipment Company • Augusta, GA, US
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Service Clerk / Writer

Service Clerk / Writer

Blanchard Equipment Company • Augusta, GA, US
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Service Clerk / Writer

Position Specifics : Department : Service

Reports to : Service Manager or Service Location Manager

Supervises : None

Purpose : Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.

Responsibilities :

  • Fields internal and external customer inquiries to the Service Department
  • Opens work orders as directed by the Service Manager / Shop Foreman and maintains control until they are closed and invoiced
  • Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
  • Maintains Service Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Maintains accessories and supplies and prepares replacement orders
  • May prepare Service Technician efficiency reports
  • May process warranty and / or product improvement claims including the computation of charges, submission, and follow up

Experience, Education, Skills and Knowledge :

  • Basic knowledge of accounting practices
  • Ability to use and understand desktop load applications such as Microsoft Office and internet functions
  • Knowledge of office procedures
  • General understanding of mechanical / technical terms is preferred
  • High School Diploma or equivalent work experience
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    Service • Augusta, GA, US

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