IT Manager - Manufacturing and Distribution

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Manufacturing teams are the gatekeepers who ensure our groundbreaking products meet the standards of innovation and performance we pride ourselves on. From the engineers who design large-scale production systems and cutting-edge quality assurance tools to the hands-on associates who manage our massive inventory flow, they make up a diverse group of behind-the-scenes team members dedicated to the success of our organization.

Job Duties and Responsibilities

Key Responsibilities:

• Act as a leader and mentor for the M&D IT development and support teams, fostering a culture of continuous improvement, accountability and collaboration
• Oversee a portfolio of IT projects, ensuring on-time, within-budget delivery, and manage staffing (recruitment, onboarding, training) to maintain appropriate team capacity
• Direct the Software Development Life Cycle (SDLC) for all in-house/customized applications, including roadmap development, sprint planning, defining coding standards and managing product quality
• Oversee application support SLAs and incident management, guiding technical teams in complex troubleshooting, root cause analysis and implementing comprehensive monitoring/alerting
• Manage the backlog (support, enhancements, projects), prioritize workloads for developers, assist with requirements gathering and consistently report progress to stakeholders
• Own User Acceptance Testing (UAT), change management, production validation for all go-live events and coordinate system changes with other IT groups via the Change Advisory Board (CAB)
• Act as the Customer Success Manager (CSM) and Subject Matter Expert (SME) between M&D IT and Operations, translating complex terminology and working with vendors for required enhancements
• Define problem areas across teams/enterprise levels, recommend changes to increase productivity/quality/efficiency and develop reporting to monitor usage, accuracy and capacity utilization

Skills, Experience and Requirements

Education & Experience:

• BS/BA Degree required in IT Systems, Computer Science or Industrial Engineering
• MS/MBA Degree preferred
• Must have at least 2 years of management experience overseeing people
• Certification in improvement methodologies such as Six Sigma, Lean, TQM, or PMP preferred
• Experienced in Warehouse Management Systems (Manhattan Scale is preferred), JavaScript, .NET, Python or SQL

Skills and Qualifications:

• Enthusiastic and dynamic presentation skills for training and demos to all levels of the enterprise
• Ability to effectively troubleshoot system issues and resolve promptly with minimal direction
• Ability to build strong relationships with various levels of employees and various departments
• Proven communication and influence skills; the ability to work broadly across disparate groups to gain agreement on direction, mediate and integrate opinions into a cohesive strategy and present options/recommendations

Visa sponsorship not available for this role

Salary RangesCompensation: $96,250.00/Year - $137,500.00/Year Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.