TSD - Customer Service Manager - Call Center Operations

Job Description

Job Description

Customer Service Manager – Call Center Operations | $60K–$70K

Greater New Haven area | Full-Time | Direct Hire

Looking for a leadership role where you’ll manage the full operation of a customer service department? We’re hiring a Customer Service Manager to lead a growing call center team, drive performance, and oversee the department’s strategy, budget, and results.

What You’ll Do

• Manage all aspects of call center operations—inbound only—including team performance, workflow, and service delivery
• Develop and track KPIs to measure success and continuously improve customer satisfaction
• Monitor departmental budget and financial performance, providing regular reporting to leadership
• Lead seasonal planning, hiring, and training to ensure readiness for peak periods starting in September
• Ensure customers get fast, friendly service across phone, email, and order support
• Coach, mentor, and hold the team accountable to meet service goals and build loyalty

About the Role

What You Bring

Interviews happening now! Apply today to take the lead in shaping a high-performing customer service department.

A.R. Mazzotta is an equal opportunity employer. It is the policy of A.R. Mazzotta to employ, recruit, hire, train and promote individuals without regard to race, color, religious creed, sex, national origin, age, marital status, present or past history of mental disability, intellectual disability, learning disability, or physical disability, religion, political affiliation or belief, pregnancy, ancestry, veteran status, sexual orientation, gender identity or expression or any other status protected by federal, state, or local laws.