Coordinator of Student Life Operations

High Point University’s Coordinator for Student Life Operations provides HPU students, faculty, staff and families with first-class customer service by identifying solutions to issues of any kind. This position is an integral member of the Office of Student Life front desk. The Office of Student Life strives to model the value of service by improving the daily lives of the HPU family as a single source of knowledge for student life, engagement and residential living information.

QUALIFICATIONS:

Education

• Required: Associate’s Degree.
• Preferred: Bachelor' s Degree.

Experience and Training

• 1 to 2 years of customer service experience in a professional setting required.
• Significant computer knowledge and proficiency with Microsoft Suite.
• Previous work in a college and/or university setting preferred.
• General familiarity with social media platforms.

Knowledge, Skills, Ability:

• Ability to provide unmatched customer service to HPU families, students, faculty and staff.
• Capability to communicate in a positive manner while focusing on details.
• Strong customer service, writing, problem solving and interpersonal communication skills.
• Excellent organization, planning and prioritization skills.
• Great attention to detail and resourcefulness.
• Ability to multitask and work with a sense of urgency while maintaining composure and professionalism.
• Occasional work on some evenings and/or weekends.
• Collaborative and supervisory skills to assist with managing undergraduate and graduate office assistants.
• Solution-oriented and positive attitude required.

ESSENTIAL FUNCTIONS:

• Delivers the HPU experience and reinforces best practices developed by the Senior Director to run a “front of house” operation that includes open internal communication and consistent responses when assisting phone call, email, social media and walk-up guests.
• Provides extraordinary customer service assisting members of the HPU Family in identifying timely solutions of any kind.
• Serves as facility manager for the Office of Student Life suite and Slane Center third floor.
• Ensure all inquiries are addressed in a timely manner and that all responses are consistent and accurate.
• Assists daily with maintaining office equipment, monitoring inventory levels, and ordering supplies for the office as requested.
• Contributes to the co-supervision of all student staff to ensure they deliver accurate and efficient service to students, parents, and other stakeholders.
• Assists with maintaining a clean and organized reception and office suite area.
• Collaborates with various departments to ensure a positive and quick resolution to issues and concerns.
• Completes submissions of work orders, IT service tickets, catering requests, room reservations, and the like to support office-wide events as requested by students, parents, and Office of Student Life staff.
• Assists with administrative tasks associated with major division initiatives.
• Understands and completes communication tracking systems.
• Assists with updating internal office resources and documents.
• Other duties as assigned.

ACCOUNTABILITY:

• Represents the HPU experience and brand as the first point of contact to the HPU family on behalf of the Office of Student Life.
• Maintains and up-to-date knowledge of the university calendar, important deadlines, departmental communication campaigns, and university resources.
• Recognizes sensitive internal information and exercises complete discretion when assisting in private matters.
• Able to work under limited supervision at times.