Financial Aid Administrator

Title: Financial Aid Administrator

Employee Classification: Financial Aid Administrator

Campus: University of North Texas

Division: UNT-Enrollment Management

SubDivision-Department: UNT-Financial Aid & Schol-Gen

Department: UNT-Financial Aid-164860

Job Location: Denton

Salary: 43000

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

The Financial Aid & Scholarships (FAS) Office is committed to helping students achieve their educational goals by providing effective and meaningful financial aid assistance. FAS is responsible for processing financial aid applications, administrating various financial aid programs, and providing financial aid counseling to students and their families.

Position Overview

This position will assist with the administration of various scholarship programs to ensure the accurate, timely, and compliant awarding of aid. This employee will serve as a primary contact for campus partners regarding UNT scholarship administration. The ideal candidate will be highly organized, work well within a team as well as independently, and be able to manage multiple projects at once.

Minimum Qualifications

Bachelor's in related field, three years in student services or related roles. Equivalent education, training, experience accepted. Must maintain good standing on federal student loans, grant NSLDS access for hire & continued employment.

Knowledge, Skills and Abilities

- Proficiency in Microsoft Office.
- In depth knowledge of financial aid processes, policies and procedures or ability to quickly assimilate.
- Ability to problem solve, multitask and organize in a fast-paced collaborative environment.
- Ability to effectively communicate.
- Develops and maintains effective working relationships.

Preferred Qualifications

- Three years of experience working within a financial aid office.
- Knowledge of federal and state rules and regulations regarding the administration of financial aid.
- Integrity, honesty, and responsibility with a desire to contribute to a team.
- Experience working with all levels of management.
- Excellent customer service skills. Strong written and oral communication skills.
- Proven ability to work under pressure with minimal supervision.
- Excellent problem-solving skills.
- Strong attention to detail.
- Strong presentation skills.
- Strong organizational skills and ability to simultaneously execute multiple projects.
- Strong critical thinking skills.
- Excel and data analysis experience.

Required License/Registration/Certifications

As a condition of hire and continued employment, must be in good standing on all federal student loans and must grant permission for the office to access the National Student Loan Data System (NSLDS) to verify such standing.

Job Duties

• Manage and maintain requests for technical setup required in PeopleSoft to award scholarships to include organization, monitoring, reporting, and related outreach.
• Responsible for reviewing and completing quality controls related to scholarship and financial aid administration. Manage the review and resolution of scholarship disbursement error lists.
• Provide customer service and guidance to campus partners and colleagues. Serve as point of contact for in-depth scholarship questions.
• Process scholarship awards to ensure accuracy, efficiency, and compliance with applicable federal, state, and institutional rules and regulations.
• Assist with answering general scholarship inquiries from students and families as well as with officewide tasks such as aid adjustments, customer service inquiries during peak times, and financial aid presentations such as orientations, high school nights, and preview events.
• Maintain and apply knowledge of federal, state, NCAA, and institutional rules and regulations regarding the administration of scholarships and financial aid. Monitor federal, state, NCAA, and institutional aid administration updates for impact to processing and/or customer service provided. Provide feedback and recommendations to supervisor regarding scholarship and related policies and procedures to help develop and maintain best business practices.

Physical Requirements

• Communicating with others to exchange information.
• Lifting and Moving objects up to 20 pounds.
• Sedentary work that primarily involves sitting/standing.
• Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like.
• Moving about to accomplish tasks or moving from one worksite to another.
• Repeating motions that may include the wrists, hands and/or fingers.

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule

Monday through Friday, 8-5pm, with occasional nights/weekends.

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.