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Collections Specialist
Collections SpecialistCFS • Niles, IL, US
Collections Specialist

Collections Specialist

CFS • Niles, IL, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Collections Specialist

$62,000 to $73,000

Why Work Here :

  • Small, close-knit team
  • Very tenured employees
  • Hybrid role : only 2 days in office
  • Room for growth in department and within company
  • Employee centered organization; prefer to grow employees internally

Responsibilities :

  • Handling and follow up on delinquent customer accounts within the robust International portfolio for the purpose of collecting payments on overdue invoices.
  • Primary collections focus on delinquent customer accounts located in the Middle East.
  • Providing overall collections support for the International Region Leaders
  • Providing overall collection support (REVIEW, ANALYSIS, RECONCILIATION) related to customer credit holds, credit checks and disputed items to ensure accurate customer receivable balances.
  • Providing overall support within the Customer Financial Services Team r
  • Specific Duties

    Primary duties and responsibilities of INTERNATIONAL Collection Specialist :

  • Collection of delinquent International accounts with complex Bill To / Ship To relationships primarily focused within the Middle East
  • Responsible for developing professional relationships both internal and external including direct collaboration with Region Leaders,
  • Analyze payment trends to provide the appropriate customer credit limits
  • Obtain a solid understanding of portfolio to effectively communicate outstanding disputes, challenges and open issues with direct managers, IRL's and upper management.
  • Responsible for the overall management of customer credit holds, credit limits, credit checks, disputed items and timely submissions of credit / debit adjustments, write-off adjustments and PO sensitive customers to ensure accurate customer receivable balances and resolution.
  • Responsible for the coordination and completion of customer special handling requests. (i.e. custom invoices, payment plan agreements, customer portals…)
  • Responsible for account reconciliations and account analysis to resolve customer disputes in a timely fashion.
  • Adhere to the collection strategies within Oracle including maintaining accurate, factual commentary of customer collection history.
  • Determine ways to improve DBO within the International portfolio.
  • Understands and demonstrates Core Values.
  • Collaborate with CSF Staff, Collection Supervisor, CFS Sr. Manager on ongoing enhancements to CFS collection processes and procedures as it relates to the International Portfolio.
  • #LI-TA1

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    Collection Specialist • Niles, IL, US

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