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Director, IT - Commercial Applications, BI & AI
Director, IT - Commercial Applications, BI & AIThe Planet Group • Richmond, VA, US
Director, IT - Commercial Applications, BI & AI

Director, IT - Commercial Applications, BI & AI

The Planet Group • Richmond, VA, US
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  • [job_card.full_time]
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Job Description

Title : Director, IT – Commercial Applications, Business Intelligence & Artificial Intelligence

Location : Richmond, VA (Hybrid, 3 days onsite weekly; relocation support available)

ABOUT OUR CLIENT

Our client is a global life sciences organization dedicated to improving patient outcomes through innovative therapies within the pharmaceutical sector. With a strong commitment to advancing treatment and expanding access for patients worldwide, the company continues to invest in its commercial capabilities, digital transformation, and data-driven decision-making. Headquartered in Richmond, VA, our client employs a globally distributed workforce and maintains a mission-centered culture of integrity, innovation, and collaboration.

POSITION SUMMARY

Our client is seeking a visionary and results-driven Director of IT to lead strategy, development, and optimization across Commercial Applications, Business Intelligence (BI), and Artificial Intelligence (AI) . This leader will play a pivotal role in shaping the digital roadmap, modernizing commercial technology platforms, and enabling advanced analytics across Sales, Marketing, Market Access, and Patient Services.

ESSENTIAL FUNCTIONS

Strategic Leadership

  • Develop and execute the IT roadmap for Commercial Applications, BI, and AI in alignment with corporate and commercial strategies.
  • Partner closely with Commercial, Data Science, and Analytics stakeholders to identify opportunities for innovation and operational excellence.
  • Lead cross-functional teams to deliver scalable, secure, and compliant technology solutions.

Commercial Applications

  • Oversee implementation, optimization, and lifecycle management of Veeva CRM and other core commercial platforms.
  • Ensure seamless integration between commercial systems, ERP platforms, data lakes, and third-party data sources.
  • Drive enhancements to support field force effectiveness, omnichannel engagement, and actionable insights for HCPs and patients.

    • Business Intelligence & Data Analytics

  • Lead BI strategy, including data architecture, visualization tools (e.g., Tableau, Power BI), and self-service analytics capabilities.
  • Develop KPIs and dashboards to monitor commercial performance, market dynamics, and customer engagement.
  • Ensure strong data governance, data quality, and compliance with relevant regulations (e.g., HIPAA, GDPR).

    • Artificial Intelligence & Advanced Analytics

  • Champion the adoption of AI / ML capabilities to improve targeting, forecasting, segmentation, and personalization.
  • Collaborate with data science teams to operationalize predictive and prescriptive analytics solutions.
  • Assess emerging technologies and vendor solutions to accelerate AI maturity across the organization.

    • MINIMUM QUALIFICATIONS

  • Bachelor’s degree in Computer Science, Information Systems, or related field; Master’s degree or MBA preferred.
  • 10+ years of progressive IT leadership experience, including at least 5 years within the pharmaceutical or life sciences industry.
  • Proven experience managing commercial applications, BI platforms, and AI initiatives.
  • Deep understanding of commercial pharma operations, data ecosystems, and regulatory environments.
  • Strong vendor management, project delivery, and stakeholder engagement skills.
  • Experience with cloud platforms (e.g., AWS, Azure), data lakes, and modern data stack tools.

    • COMPETENCIES / ATTRIBUTES

  • Familiarity with Veeva CRM, IQVIA data assets, and AI / ML frameworks.
  • Strong change management capability and experience with agile delivery models.
  • Excellent communication, leadership, and influencing skills across all levels of the organization.

    • GUIDING PRINCIPLES & CONDUCT EXPECTATIONS

    Employees are expected to demonstrate integrity, ethical behavior, and accountability in alignment with our client’s guiding principles. This includes :

  • Upholding strong ethics and integrity under all circumstances.
  • Understanding and adhering to relevant policies and regulatory obligations.
  • Promoting a culture of transparency and speaking up when concerns arise.

    • For people leaders, additional expectations include reinforcing risk awareness, fostering team accountability, and modeling a strong Speak Up culture.

    COMPLIANCE OBLIGATIONS

  • Maintain a strong commitment to compliance, ethical conduct, and adherence to internal and external policies.
  • Ensure awareness of risk, ongoing oversight, and mitigation within assigned responsibilities.
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