Manager of Technical Operations (Alpharetta)

Job title : Manager, Technical Operations

Reports to : Director, Technical Operations

Department : Service Management

Location : Alpharetta, GA

Grade : 18

About Priority :

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role :

The Technical Operations Manager leads the day-to-day execution of IT operational support across the organization. This role oversees the TechOps teams performance, ensuring reliable, secure, and responsive technology services for all employees. Core responsibilities include ownership of incident management, change management governance, desktop and VDI operations, and enterprise technical support. The tech ops manager is accountable for ensuring timely ticket resolution, high-quality communication, and strong adherence to operational processes and SLAs. This role maintains accurate asset inventory and champions continuous improvements across IT systems, SOPs, and tooling to enhance service delivery, user experience, and operational efficiency.

Responsibilities :

• Lead recruitment, onboarding, and ongoing development of Technical Operations team members, ensuring strong technical and customer service capability.
• Oversee the stability and availability of end-user technology, including endpoint devices, VDI platforms, collaboration tools, and shared services.
• Develop and deliver training programs to improve employee technical proficiency and enhance adoption of IT systems and processes.
• Provide hands-on guidance and escalation support to resolve complex technical issues and drive continuous improvement.
• Ensure accurate asset lifecycle management, including procurement, deployment, tracking, and disposal of IT equipment.
• Build strong cross-functional relationships with business stakeholders, vendors, and service providers to ensure high-quality service delivery.
• Track operational performance and produce regular reporting on SLAs, ticket metrics, system health, and service improvements.
• Motivate, coach, and provide performance feedback to the technical team to drive engagement, accountability, and high performance.
• Ensure full adherence to IT operational controls, standards, and documented procedures, including Incident Management and Change Management policies.
• Conduct regular performance reviews and assess development needs to support career growth and skill advancement.
• Participate in the on-call rotation and provide leadership support during high-severity incidents and escalations.

What Success Looks Like :

A successful Manager of Technical Operations delivers reliable, efficient, scalable systems while enabling the team and the business to operate smoothly.

Candidate Requirements :

Work Environment & Culture :

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution . We are a results-driven team, grounded in our core values : ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, youll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits :

Compensation range : $106,498 - $117,118

We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

Health & Well-being

Time Off

Growth & Development

We believe great performance starts with feeling supported - and weve built our benefits with that in mind.

Traditional Physical Requirements :

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.