Manager of Quality Assurance

Job Description

Job Description

The Manager of Quality Assurance reports to the Accountable Manger and is responsible for the Quality Assurance Department and the Quality Assurance Auditors.

Duties and Responsibilities :

• Serves as primary liaison for all audit activity and quality assurance issues with the customer, CASE, and ISO.
• Establishes, maintains, and manages internal, external, and third-party audits, and provides ongoing evaluations of processes and documentation in accordance with regulatory guidelines.
• Ensures completion of vendor audits to verify subcontractor's abilities to accomplish contracted work in accordance with contractual and regulatory requirements.
• Recommends and coordinates appropriate corrective action to quality deficiencies within the company and externally.
• Prepares audit-finding reports and performs post-audit briefings.
• Identifies and reports quality concerns and / or trends in the assigned area.
• Investigates customer complaints and warranty issues.
• Trains Quality Assurance Auditors and provides direct supervision of personnel assigned to internal and external audits and aircraft safety duties.
• Identifies, implements, and recommends procedure changes or training requirements and defect-reduction activities.
• Establishes and maintains a reporting system for program quality and quality awareness programs.
• Performs the duties and responsibilities of the ISO (International Organization for Standardization) Management Representative, including coordination of the management review meetings.
• Ensures that the FAA 14 CFR part 145 Repair Station requirements, FAA Safety Management System (SMS), and ISO9002 Quality System is established, implemented, and maintained in accordance with the applicable procedures Manual and Standard Operating Procedures (SOP).
• Reports actual quality performance as defined by SMS Safety Assurance and risk assessment procedures as required to the General Manager

The Manager of Quality Assurance may temporarily delegate his / her authority to an appropriately qualified and authorized person in periods of absence. However, such delegation does not relieve the Manager of Quality Assurance of the overall responsibilities.

Experience / Qualifications :