Manager, Residential Market Development

Job Title

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. This position leads a geographically assigned team of Residential Market Development Supervisors and their teams. Responsible for leading and managing the daily operations that sell to our residential customers offering best in class services and supporting goals of soliciting new prospective customers.

Major Duties and Responsibilities : Actively and consistently support all efforts to simplify and enhance the customer experience. Responsible for meeting and exceeding budgeted headcount and sales goals. A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building, and leading teams and developing skills in others. Proven project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment. Lead a team of Residential Market Development Sales Supervisors and their teams. Manage and monitor functions relative to staff including selection, training, development, performance evaluation, discipline, termination, and salary / status change recommendations. Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner. Possess the knowledge and expertise to lead, guide and develop Residential Market Development Supervisors and their teams. Identify knowledge and training gaps within the Residential Market Development Supervisors and their teams and develop plans to address these gaps. Be familiar with reporting and analytics necessary to drive and support business decisions. Collaborate with other departments and or support teams to achieve goals and objectives. Residential Market Development leaders work allocation will consist of approximately 30% field work and 70% office work. Coach to and follow Charter's Sales Process. Communicate territory assignments to Residential Market Development Supervisors. Monitor the payroll process and ensure timely and accurate approval of all commission payments. Complete administrative tasks related to all sales activities and ensures their team does the same. Maintain detailed understanding of Charter's product offerings and value proposition in the markets they sell in. Maintain current, in-depth knowledge of marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional. Prepare reports as needed. Perform other duties as requested by leadership.

Required Skills / Abilities and Knowledge : Ability to read, write, speak and understand English Language. Proven communication, interpersonal and organizational skills. Possess effective technical and computer skills. Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle. Ability to work outside for extended periods in any season and / or during inclement weather. Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications. Must be able to work non-traditional work hours such as evenings and weekends. Ability to complete documentation accurately. Valid drivers license, satisfactory driving record within Company required standards and auto insurance.

Required Education : Bachelors degree in business or marketing, or equivalent work experience.

Required Related Work Experience : 5+ years - Outside Sales or related work experience.

Preferred Qualifications : Knowledge of Direct Sales practices. Experience with consumer education of products and services. Knowledge of cable or telecommunications services. Sales Supervisory experience preferred.

Working Conditions : Field and office environment. Outside field environment with exposure to inclement weather. Travel as required.