Customer Service Supervisor

Customer Service Supervisor

This is a position that requires previous leadership experience, managing employees, critical thinking skills and the ability to provide exceptional customer experience to all guests. Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members!

Company Overview :

Our Pet Resort is part of a larger company called National Veterinary Associates ("NVA") that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business!

Position Overview :

At our resort, we believe in the mission of "Pet Lovers Delighting Pet Lovers" and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you.

A Day in the Life :

You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!

Pet Host Lead Requirements :

• Must be able to handle dogs of all sizes and cats
• Must enjoy working with both people and pets
• Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean
• Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames
• Must be able to follow directions and comply with processes and procedures
• Must have a keen sense of observation when observing the pets
• Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods
• Must have computer knowledge / quick learner
• Must have Leadership / Supervisor experience in a team oriented environment
• Excellent customer service skills, professional
• Organized, detail oriented

Daily Responsibilities :

Work with a team who all exemplify these qualities :

Equal Employment Opportunity

NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor

protected by applicable federal, state or local laws.