Manager, Retail Store

Manager, Retail Store

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.

Overview

As a Store Manager at HEYDUDE, you're the driving force behind an energized, high-performing team. You set the pace, inspire excellence, and create a culture where every interaction becomes an unforgettable experience. Through strong leadership and accountability, you'll empower your team to exceed expectations while ensuring flawless execution of daily operations from opening and closing routines to cash handling and maintaining a store that's ready to impress every day.

What You'll Do

Deliver outstanding consumer experiences by applying our V.I.B.E.S service model

Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc.

Drive recruitment and staffing efforts to ensure consistent store coverage throughout the year, including anticipating seasonal needs and fostering a high-performing, retention-focused team culture

Lead the team in achieving performance metrics including sales, customer service, and product engagement while demonstrating a strong passion for operations, organization and process execution

Own and lead all daily retail operations, driving team accountability for delivering exceptional consumer service, accurate POS management, organized stock rooms with timely replenishment, precise pricing and markdown execution, loyalty program growth, and consistent store cleanliness and recovery standards

Coordinate, delegate, and prioritize tasks to maintain smooth store operations, ensuring timely follow-up and completion of daily responsibilities

Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with HEYDUDE

Adhere to all HEYDUDE policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives

What You'll Bring to the Table

Must be 18 years or older

4+ years of retail experience with a preference for candidates with prior Store Manager experience

Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of the position

Desire to succeed in a high growth, fast-paced retail environment

Proven track record inspiring and empowering teams while driving performance and achieving results

Demonstrates exceptional written and verbal communication skills to effectively engage with store teams, field leaders, and corporate partners

Valid driver's license and acceptable driving record may be required if driving is an essential job function

Ability to move merchandise with appropriate equipment to and from backroom and sales floor

Ability to place and arrange items on all shelves and racks

Ability to climb and descend ladders while carrying merchandise

Ability to lift 30 pounds or more with assistance

Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store

Ability to stand, walk, kneel, or balance for a duration of time

Ability to read and comprehend instructions, reports, and information on computer / register screens as well as input information into computer