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Desktop Support Contract Role- On-site
Desktop Support Contract Role- On-siteStone Search, LLC • Boston, MA, United States
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Desktop Support Contract Role- On-site

Desktop Support Contract Role- On-site

Stone Search, LLC • Boston, MA, United States
[job_card.variable_days_ago]
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  • [job_card.temporary]
[job_card.job_description]

Desktop Support

  • 2 month contract
  • US Citizens or GC Holders

On-site in Boston, MA

Responsibilities :

  • Serve as an effective technical resource to customers who contact them directly for timely assistance and high-quality solutions and support, as well as for escalations requiring software and hardware requests; Promote new technologies;
  • Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events;
  • Collaborate with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events;
  • Answer incoming first level support calls / emails as well as provide on-site support to firm end users at the local office;
  • Install and maintain computer software standards in accordance with departmental requirements and procedures;
  • Work across IT teams to achieve timely escalation and closure of software and hardware issues;
  • Maintain the operational availability of office computers and printers;
  • Maintain asset management system to ensure the accuracy and currency of Firm assets;
  • Use Firm call tracking technology, in conjunction with departmental best practices, to create, update, escalate, and close tickets recording the life-cycle of a services request;
  • Practice call ownership by acting as a liaison with Firm-side IT groups and customer keeping them apprised of service request status until request is resolved to customer’s satisfaction;
  • Participate in IT initiatives, projects, and deployments; promotes effective training and user acceptance of Firm software;
  • Support mobile device technologies; Promote and support remote access tools and best practices;
  • Facilitate the handling of planned service events such as monthly network maintenance, or unplanned network disruptions / critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.);
  • Foster data security policies and best practices; adhere to Information Security regulations and guidelines to ensure proper handling and security of Firm data;
  • Works beyond scheduled hours as necessary for planned and unplanned work and support; light travel may be required; and
  • Impeccable work ethic is a must (Punctual, Reliable Attendance and Self- motivated).

    • Proficiencies :

  • Advanced proficiency in Microsoft Operating Systems, specifically application installation and configuration processes;
  • Advanced proficiency in Microsoft Office Suite;
  • Advanced proficiency in Service Now;
  • Advanced proficiency in MS Teams;
  • Advanced to expert proficiency in remote access architectures, applications and technologies (Citrix, VPN);
  • Advanced to expert knowledge of mobile technologies (iOS, iPad OS);
  • Advanced to expert proficiency in networking technologies, cabling topologies, data communication devices, and related applications;
  • Advanced to expert proficiency in Inter / Intra / Extranet technologies;
  • Advanced to expert proficiency in Document Management Systems (iManage / Work 10);
  • Advanced knowledge of customer service principles and practices;
  • Advanced proficiency with data security and security applications;
  • Advanced proficiency with project management; and
  • Advanced proficiency in remote access architectures, applications and technologies (Citrix, VPN).

    • Qualifications :

  • Associate’s degree (preferred); Bachelor’s degree (preferred); or similar work experience;
  • At least 3 years of experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies;
  • At least 3 years of experience in LAN, WAN and network systems support and management;
  • At least 3 years of experience configuring, installing and maintaining client PC operating systems and related devices; and
  • At least 3 years of professional services or law firm experience (preferred).
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    Desktop Support • Boston, MA, United States

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